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1

After Effects makes my MacBook freeze and crash

Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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For several months now, AfterEffects has made my whole Macbook crash. It freezes the IOS system and then restarts). I work daily with this program, which shuts down every hour or two. Lately, it even corrupts the current AE files I'm working with after crashing. –> "After Effects error: file is damaged ( 33 :: 7)"


I deleted the app and all caches and reinstalled AfterEffects without success.
I also updated the latest IOS and AE versions several times, but the problem continued.

Any hints on what to do and or how to fix it?

Eternal thanks for any help!!

Bug Unresolved
TOPICS
Crash , Troubleshooting

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7 Comments
Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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I now have the same problem with After Effects 2024 (v 24.0.1) on MacBook Pro (OsX: Sonoma 14.1)

If I try to open it, I have this alert message:
"After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown.

Please check you have the appropriate permissions to launch After Effects as well as read/write access to the After Effects preferences folder.

If any other error messages were displayed prior to this, please review, and resolve if possible."

Any help is welcome. 

Screenshot 2023-10-30 at 14.22.22.pngScreenshot 2023-10-30 at 14.24.03.png

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New Here ,
Nov 01, 2023 Nov 01, 2023

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I also have the same problem now! And I don't know what to do.

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

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Similar problem, AE has crashed twice this week and wont start up until I uninstall AE reinstall AE and restart machine, it is not a sustainable practice. @adobe you need to do better.

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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Same here, 2019 MacBook Pro 16", had to update to Sonoma because AE crashed regularly without warning.
After updating to Sonoma it worked well for three days, now i'm getting the same error.

Disappointing.

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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Exact same for me. 

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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New Here ,
Jan 25, 2024 Jan 25, 2024

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Just for some clarification:  did it *help* or did it totally correct the issue?  


This has been driving me insane for months now.  

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