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2

After Effects Mercury Transmit Flips Image, Generally Glitchy 4K

Enthusiast ,
Jun 10, 2024 Jun 10, 2024

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1. Enable Transmit to 4K display. 

2. Entire comp is upsidedown and flipped. 

 

Comp viewer

scrozier_0-1718040655434.png

 

4K transmit display: 

 

Flipped. 

scrozier_1-1718040680836.png

AE. 24.4.1 

Nvidia 2080ti

Nvdia Driver 555.99

Threadripper 3960x 

 

Simple comp with solid and text layer. 

 

Transmit settings: 

 

scrozier_2-1718040783161.png

 

 

Bug Fixed
TOPICS
Troubleshooting , UI and UX

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correct answers 3 Pinned Replies

Adobe Employee , Jun 10, 2024 Jun 10, 2024

That's a new one. We'll take a look and see what's going on.

Status Needs More Info

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Adobe Employee , Jun 21, 2024 Jun 21, 2024

Is it Preview in the comp panel? Preview to an external monitor? Preview via a transmit device? Resolution you are using? 

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Adobe Employee , Aug 29, 2024 Aug 29, 2024

Fixed in 24.6.1 and above.

Status Fixed

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19 Comments
Enthusiast ,
Jun 10, 2024 Jun 10, 2024

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(edit)

 

Nevermind I answered my own question. 

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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That's a new one. We'll take a look and see what's going on.

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Enthusiast ,
Jun 10, 2024 Jun 10, 2024

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For what it's worth it only happens right now when using a 3840x2160 comp out to my 3840x2160 monitor.  

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Explorer ,
Jun 14, 2024 Jun 14, 2024

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Same issue appears for one of our systems on a 1080x1920 comp streaming to a 1080x1920 display.

 

GTX 1080Ti

Driver 551.86

AE 24.4

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Since version 24.4 the video preview is vertically flipped. 24.3 works well, but the newest versions has the same problem.
Any solution?

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Is it Preview in the comp panel? Preview to an external monitor? Preview via a transmit device? Resolution you are using? 

Status Needs More Info

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Can you share screen shots or your project, etc?

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New Here ,
Jun 24, 2024 Jun 24, 2024

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I´m using preview to a Benq UHD, external monitor. Mercuri transmit throug GeForce RTX3060 (I tried with recomended firmware and now with the last, same problem in both). UHD 25p project, using classic 3D, (but I have the same problem in FHD projects or with Advanced 3D).


Toni380927353744_0-1719219090918.png

 

Toni380927353744_2-1719219412833.png

 

Toni380927353744_3-1719219693213.pngToni380927353744_4-1719219718501.png

Thanks!Toni380927353744_0-1719219090918.png

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New Here ,
Jun 24, 2024 Jun 24, 2024

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Same issue. Running 2080ti

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New Here ,
Jun 28, 2024 Jun 28, 2024

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Hello, I upload some images and explanation of the problem.

Do you have any answers to the problem?

Thanks in advance.

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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We've been trying to repro the issue internally but have not been able to. We've tried NVIDIA hardware, AMD hardware, various monitors, 4K resolutions, etc.

 

If you haven't, can you make sure you update to 24.5 and see if the problem still reproduces? Do you have anything special set in your monitor (rotation or scaling or anything else)?

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Looks like we finally found a repro this morning. Working on understanding the change to figure out a fix.

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New Here ,
Aug 01, 2024 Aug 01, 2024

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I'm getting the same issue. However, it seems to only do it while Video Rendering and Effects is in Mercury Software Only mode. GPU Acceleration (CUDA) is where it flips out (pun intended).

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Adobe Employee ,
Aug 01, 2024 Aug 01, 2024

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We a fix in testing now and hope to have it into Beta builds next week, and in the next non-Beta release when that is released.

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New Here ,
Aug 02, 2024 Aug 02, 2024

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In addition to what tcszabics says. "I'm getting the same issue. However, it seems to only do it while Video Rendering and Effects is in Mercury Software Only mode. GPU Acceleration (CUDA) is where it flips out (pun intended)."
I've found that it only does this with projects from older versions. Projects started in 24.5 work fine even using CUDA.

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New Here ,
Aug 29, 2024 Aug 29, 2024

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Change "Wokring Color Space" to None. To me happened after change this.

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Adobe Employee ,
Aug 29, 2024 Aug 29, 2024

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This issue is fixed in 24.6.1 or above. 

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Adobe Employee ,
Aug 29, 2024 Aug 29, 2024

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Fixed in 24.6.1 and above.

Status Fixed

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New Here ,
Sep 02, 2024 Sep 02, 2024

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LATEST

Thank you very much! I have .tested with different projects that had fails and now I can work with cuda and video preview working well.

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