After Effects permanent crashing

[schwarzlicht]

Since I have a more powerful computer, After Effects crashes constantly during the simplest tasks like creating a mask. I have to restart the computer every two minutes while working. The computer has an AMD Ryzen 9 9955HX 16-Core Processor, 100 GB of RAM, and an RTX 5080 graphics card. All drivers are up to date. When I perform the same tasks on the old computer (Intel, 40 GB of RAM, RTX 3080), I have no problems. What could be the reason for that?

[nishu_kush]

Hi schwarzlicht,

Sorry to hear about the crash. Is it happening on every project? Are there any error messages or crash reports? Try running After Effects in Safe Mode and see if that brings any change. Here's how: https://adobe.ly/44tjP9d

Let me know.

Thanks,
Nishu

[schwarzlicht]

It could actually be related to the project. I currently have no opportunity to start a new project, if the problem persists, I'll get back to you. Many thanks so far!

[Lōon]

Same problem here with the RTX5080, Intel Core Ultra 9 24 core and 64 GB of RAM (57GB for adobe). Premiere Pro run smoothly when After Effect struggles to show the current frame of the composition i'm working on (or try to) and crashes constantly.

[MarekMularczyk]

Have you tried resetting After Effects preferences?

[MarekMularczyk]

Is it a fresh install of After Effects?

[MarekMularczyk]

Yes, try to create a new project and import some new media, and see how it goes.