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After effects unresponsive for 5 minutes at launch

New Here ,
May 18, 2023 May 18, 2023

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Steps to reproduce:
    1. ...Launch
 
Result: ...Takes 5 minutes for application to finish
Expected: ...a lot shorter
 
System info
    Application: After Effects v23.4.0.53
    OS: macOS v13.3.1, RAM: 64.00 GB GB, CPUs (logical): 12

 

Happens in safe mode too. I have reseet all preferences and purged the cache

Bug Unresolved
TOPICS
Performance , Troubleshooting

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6 Comments
New Here ,
May 18, 2023 May 18, 2023

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Application shows as unresponsive for 5 minutes.
ballenfort1_0-1684438221493.png

After approximately 5 min it becomes responsive.

ballenfort1_1-1684438316738.png

 

ballenfort1_2-1684438359764.png

 

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Does it happen every time AE starts up? Or just one or twice after you updated? 

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New Here ,
May 18, 2023 May 18, 2023

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Hi thanks for the question, everytime I launch

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New Here ,
May 19, 2023 May 19, 2023

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Hello, do you have any suggestions to try to resolve this problem?

Thank you,

Bill

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Adobe Employee ,
May 19, 2023 May 19, 2023

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We'll need to get a log file from you. 

1. Start AE and once you can, go to the Help Menu and choose "Enable Logging"

2. Quit AE 

3. Restart AE

4. Once the app is responsive, go to Help -> Reveal Logging Files, and then find the After Effects Log.txt and post it back here, so send it as a DM to me. 

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New Here ,
May 19, 2023 May 19, 2023

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LATEST

Sent via DM

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