• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

After updating AE to 25.01, it keeps giving errors and crashing, I can't do anything, I can't render

Community Beginner ,
Oct 25, 2024 Oct 25, 2024

Copy link to clipboard

Copied

After effect updating AE to 25.01, it keeps giving errors and crashing, I can't do anything, I can't render. I'm about to go crazy, please someone help me, I deleted and reinstalled it many times but the problem didn't change.
 
 
 
Bug Needs More Info
TOPICS
Crash

Views

626

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 31, 2024 Oct 31, 2024

Hi all,

Thank you for reporting these issues. We're sorry to hear these crashes are occurring for you in the latest version of AE.

 

As we investigate the source of the crashes, it would be helpful if each of you could tell us your system specs (CPU, GPU, OS version, etc) so we can see if there might be something in common.

 

Additionally, have you been able to submit crash reports with your email address when After Effects crashes? These reports are critical as we investigate what is going on.

...
Status Needs More Info

Votes

Translate

Translate
14 Comments
Community Expert ,
Oct 25, 2024 Oct 25, 2024

Copy link to clipboard

Copied

What happens if you start After Effects in Safe Mode?

I had to update some third-party plugins for After Effects 2025 version 25.0.1.

Is After Effects 2024 still installed?  You may need to take advantage of being able to have multiple versions installed at the same time to continue working until you figure out what's crashing the new release - be it waiting for an update (25.1 or 25.2, for example) or updating a third-party plugin, add-on, or extension.

Votes

Translate

Translate

Report

Report
New Here ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

The same here. It crashes all the time and is completely useless to work in

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

Same here. I can't open few days old project without freezing. It's use all memory and 100% of SSD, many times freeze all the system. I try use it without any plugin, reinstall AE, purge cache, etc. Nothing help!

Do something with it, please becouse I've got a deadline soon and it looks like I can't finish project 😞

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

I also have this issues. I've uninstalled all my plug ins, everything is up to date, I've purged everything, uninstalled the app and reinstalled it, but all my projects are freezing and then I have to Force Quit. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

Same problem here, crashing constantly, even with the simplest of files!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

Hi all,

Thank you for reporting these issues. We're sorry to hear these crashes are occurring for you in the latest version of AE.

 

As we investigate the source of the crashes, it would be helpful if each of you could tell us your system specs (CPU, GPU, OS version, etc) so we can see if there might be something in common.

 

Additionally, have you been able to submit crash reports with your email address when After Effects crashes? These reports are critical as we investigate what is going on. If you are using a different email than the one you use to login here in the forum, please let me know in a DM what email you've entered when submitting a crash report.

 

Thank you again for reporting these crashes, and I hope we can get to the bottom of them quickly.

- John, After Effects Engineering Team

Status Needs More Info

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

Here is a quick reminder of how to quickly start a bug report:

Go to Preferences/Settings > Startup & Repair, then click "Please file a bug report" followed by "Copy System Info and Report...".

Pictured:  After Effects Preferences > Startup & Repair > Please file a bug reportPictured: After Effects Preferences > Startup & Repair > Please file a bug reportPictured:  After Effects Report a bug dialog boxPictured: After Effects Report a bug dialog box

 

Return to this page, start a reply, and paste.

 

 

Here's a sample of what gets copied:

 

Steps to reproduce:
    1. ...
 
Result: ...
Expected: ...
 
System info
    Application: After Effects v24.6.3.5
    OS: macOS v13.6.7, RAM: 64.00 GB GB, CPUs (logical): 20

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

This is my PC configurations:

 

SSD KINGSTON SNV2S1000G

RTX 4070 Super

I7-14700KF

 

Edition Windows 10 Pro
Version 22H2
Installed on ‎02/‎03/‎2023
OS build 19045.5011
Experience Windows Feature Experience Pack 1000.19060.1000.0

 

For GPU I try both drivers: studio and game ready and I recognize that AE crash less on game ready drivers.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 01, 2024 Nov 01, 2024

Copy link to clipboard

Copied

Same here! I have tried every option possible from re install, caches, plugins etc. 

 

Is there anyway I can open this in the 2024 version so that i can actually finish a video for a client? 

 

I am using the Mac Studio - Apple M2 MAX. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 01, 2024 Nov 01, 2024

Copy link to clipboard

Copied

The only way is to get into the 25.0.1 version and save file as a copy and from bottom menu you can choose 24.x.x version. I'm checked it but looks like the file is corrupt by new version and old AE behave same way with that file. Interesting thing is, I run same project but never open in new version and everything is fine. You can try this way if you can, but I'm not sure it can help.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 01, 2024 Nov 01, 2024

Copy link to clipboard

Copied

Same Problems, I can't finish our client project because of this! please solve this fast or give us at last a workaround


System info
    Application: After Effects v25.0.1.2
    OS: macOS v14.6.1, RAM: 64,00 GB GB, CPUs (logical): 10

Votes

Translate

Translate

Report

Report
New Here ,
Nov 01, 2024 Nov 01, 2024

Copy link to clipboard

Copied

This helped me out! Had no errors on the new 2024 file after doing the 'Save As a copy 24...'

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 03, 2024 Nov 03, 2024

Copy link to clipboard

Copied

Hi! Did you have some update about 25.0.1?

Votes

Translate

Translate

Report

Report
Explorer ,
19 hours ago 19 hours ago

Copy link to clipboard

Copied

LATEST

Here's my Bug Report:

Steps to reproduce:
    1. ...
 
Result: ...
Expected: ...
 
System info
    Application: After Effects v25.0.1.2
    OS: macOS v15.0.1, RAM: 64.00 GB GB, CPUs (logical): 10

Votes

Translate

Translate

Report

Report