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afterfx.exe has encountered a problem and needs to close

Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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Hi..

 

My device specifications are Windows 11, 128 GB RAM, Nvidia 4090 graphics card, Intel i9 14900k processor, and I have had this problem for four days. I have reverted to multiple and different versions, but the same problem every time. afterfx.exe has encountered a problem and needs to close. I used cracked programs, but the same process and the same message appear. Note that I have not added any script or plugin for about a year. Can you help me with this problem?

 

 

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correct answers 1 Pinned Reply

Adobe Employee , Jun 12, 2024 Jun 12, 2024

Did you upgrade your GPU driver in the past 4 days? 

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Did you upgrade your GPU driver in the past 4 days? 

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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The crash also indicates you're using 24.1 - can you upgrade to 24.4.1 and see if the issue still occurs?

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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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THANK U

yes  upgraded 

Is the problem due to updating the graphics card?

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Yes, that's what the crash information you logged seemed to indicate. You could try rolling back to a slightly older driver, or upgrade to 24.4.1 to see if that resolves the issue.

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Community Beginner ,
Jun 15, 2024 Jun 15, 2024

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Thank you for trying to help solve the problem

I would like to explain how I solved the problem after many attempts

First, I went to the Nvidia website and downloaded several old versions to be compatible with the program versions. I actually tried five versions until I went into the BIOS and saw that it needed an update. Indeed, after the update, the program started working again and faster than before. I am now working on the 4090 graphics card version. 24 GB Asus TUF with version 551.61 and the BIOS version is PRIME-Z790-A-WIFI-ASUS-1658

I advise everyone to try to check the BIOS before anything else.

 

THANK U 

 

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Community Beginner ,
Jun 15, 2024 Jun 15, 2024

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Note:

 

The video before the BIOS update was rendered for 10 minutes,

after the update it was 1 minute and 20 seconds.

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