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Could not launch Adobe Analysis Server 515 - AE 2023 Mac

Explorer ,
Aug 18, 2023 Aug 18, 2023

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Mac Studio 2023 Apple M2 Ultra 192GB ram Mac OS Ventura 13.5 running AE2023 23.6

 

Getting this error when trying to run camera tracker.

 

First error is "Unkown Exception"

followed by "After Effects error: Could not launch Adobe Analysis Server. (515) ( 25 :: 101 )

 

I've seen this posted before but on older versions of AE. Most solutions reference steps to take on a PC, not on a mac.  Other solutions also seem to indicate virus software, of which I do not have.  

 

Based on previous errors with camera tracking and "dynamic link" I'm guessing this has something to do with a plugin, but hard to pinpoint that.  Hopeful for any other feedback or ideas.

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Dynamic link , Troubleshooting , Workflow

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correct answers 1 Pinned Reply

Adobe Employee , Aug 18, 2023 Aug 18, 2023

Yes, likely to do with plugins. Navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore, and move those plugins to somewhere else (e.g. your desktop) so they aren't loaded by AE during camera tracking/dynamic link. If that works, return one plugin at a time until you find the offending one. 

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Yes, likely to do with plugins. Navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore, and move those plugins to somewhere else (e.g. your desktop) so they aren't loaded by AE during camera tracking/dynamic link. If that works, return one plugin at a time until you find the offending one. 

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Hey there,

Man, AE errors can be such a pain sometimes, right? I remember encountering a similar issue with the camera tracker a while back on my Mac.

A couple of things you might want to try:
Permissions: Sometimes the issue arises from After Effects not having the necessary permissions. Go to System Preferences > Security & Privacy > Privacy Tab. Make sure After Effects and any related Adobe apps have access to whatever they need, especially under "Files and Folders" and "Full Disk Access".
Adobe Analysis Server: There's a chance the server isn’t starting correctly. Navigate to your After Effects folder and look for 'Adobe Analysis Server' (It should be inside the directory where AE is installed). Try launching it manually. If it throws an error, that might give you more info.
Reinstallation: I know it sounds cliché, but sometimes a fresh install does the trick. If you decide to go down this route, ensure you back up any custom presets, scripts, or any third-party plugins you might have installed.
Cache & Preferences Reset: Hold down Command+Option+Shift when starting AE to reset the preferences. This will often clear up many issues. And don't forget to clear your cache too!

Hope any of these help. Let us know how it goes or if you find another solution!

Cheers,
Ahmad

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Explorer ,
Aug 27, 2023 Aug 27, 2023

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This did not work. I moved everything out of that folder and the error persisted. I just started getting this on my 2023 M2 Macbook Pro as well, so it still seems likely it's a plugin.  Where else can I remove files from to continue testing this?  Currently my workaround is to kill all adobe processes with activity monitor, create a new project, then bring the footage in and track the camera in the new project, at which point it will work. Then I import the tracked footage project into my main project.  At least I can get it to work somehow and this isn't the most painful workaround I've had to deal with.

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Assuming you are running 23.6, you can go into the Effect Manager inside AE (Effects Menu -> Manage Effects) and disable all third-party effects in that dialog. Restart AE and then try the camera tracking again. 

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Explorer ,
Sep 12, 2023 Sep 12, 2023

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disabled everything - same issue persists.

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New Here ,
Sep 14, 2023 Sep 14, 2023

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I am having this same issue when I try to use the camera tracker and the warp stabilizer effect. I'm on a Mac Studio M1 Ultra running version 12.6.8. 

I tried launching the Adobe Analysis Server manually, but the only file I can find with this name is a folder and there is no launchable file within that folder; just two .txt files and an empty logs folder. Everyonce in a while shutting everything down and rebooting works, but I've tried this multiple times today and nothing seems to be working.

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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@Kaci32292255vdo6 It's very likely you've got a third-party plugin installed that is not compatible with the 3D camera tracker process. One that has been seen multiple times is Keen Tools. We are working on making this better but in the meantime, the best advice I can give is to remove third-party plugins, one at a time, until you find the one causing the issue. 

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Explorer ,
Sep 18, 2023 Sep 18, 2023

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I do not have keen tools installed but I am aware that was a problem with
the camera tracker previously. This issue and error code is different than
the one that would pop up from the keen tools problem.

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New Here ,
Nov 16, 2023 Nov 16, 2023

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Hi there, im having the same issue on 2 machines running macOs Ventura on M1 Max. I also disabled all Effects without success. Did you find a solution to the issue or still doing the workaround? Thanks

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Having the same issue here unable to camera solve footage and throwing this error. M1 Macbook, running OSX 13.6.2 and latest build of AE as of today. Have installed/uninstalled plugins, disabled plugins, would rather avoid derailing my day futher by uninstall/reinstall. Any updates?

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Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

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Did you follow the steps in the pinned post? 

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New Here ,
Nov 16, 2023 Nov 16, 2023

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Yes but i dont have a plugin folder there, just in the AE Applicartion folder.

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Tried the same footage that that errored out on the M1 on a Windows 11 box, and AE 2024 successfully tracked it. Maybe this is a GPU/Metal issue--the PC has 2x3090s I think 

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Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

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@Cyril24004654136l make sure you're going to the root of your hard drive to the /Library folder, not the one inside your users directory. 

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New Here ,
Nov 17, 2023 Nov 17, 2023

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Ahh sure, now i found it. But unfortunately it did not solve the problem...

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New Here ,
Nov 17, 2023 Nov 17, 2023

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I solved the issue: I went to AE Settings/Startup & Repair >> Refeal Preferences in Finder. I moved the .pref and txt Files to Desktop and deleted the ones in the preference folder. When I started AE I did not migrate from previous versions. This solved the issue. (If i did migrate from previous AE Versions the issue presited). Thanks

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New Here ,
Nov 17, 2023 Nov 17, 2023

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This solution worked for me

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New Here ,
Dec 05, 2023 Dec 05, 2023

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resetting prefereneces worked, thank you!

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