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Crash using .mov files

New Here ,
Mar 14, 2023 Mar 14, 2023

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I have a problem with after effects 2023, i work my project in after effects 2022 and works ok, but in after effects 2023 crash every times.
I rework the project and fail too. Testing all layers i discover the problem. is an .mov file crashing the AE 2023.

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Import and export , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , Mar 15, 2023 Mar 15, 2023

Hi @Juan Pablo270759667vp8,

Thank you for reporting this issue. Would you be able to share the .mov file with us? Feel free to send a direct message with the link to keep the media private.

 

Thanks again for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

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LEGEND ,
Mar 14, 2023 Mar 14, 2023

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Without exact info about your system and the exact specs of the MOV file this is not of much use to anyone.

 

Mylenium

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Juan Pablo270759667vp8,

Thank you for reporting this issue. Would you be able to share the .mov file with us? Feel free to send a direct message with the link to keep the media private.

 

Thanks again for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

Status Needs More Info

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