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Effects and Presets Panel going black/not working

New Here ,
Apr 27, 2024 Apr 27, 2024

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Hi, i've been encounetring this issue where every time I type a certain letter in the effects and presets panel such as E, I, T, R, S, and the list goes on, the panel goes black on the first letter, and if I keep on typing, the presets and effects appear, but i am unable to click or use them. I later found out that it is because of bugged plug-ins, or because of too many presets in the user presets or presets folder. I tried to make many folders, but I have too many presets (5gb) and I even did, but the problem keeps on occouring. I found out that I can add a maximum of 30 folders into User Presets, If I add one more, the glitch happens, but if I don't, it works perfectly fine. Please help me as it is getting hard to such for presets and hard to use this app. I asked many of my editing collegues about this and suprisingly a lot of them had the same problem. I know I can just use animation presets option or FX console but I don't feel comfortable using them, as I am used to using the built-in panel. I cannot find a fix to this so I am kindly asking for help on this issue.

 

(I know I can just type in xposure instead of exposure to use it but it gets pretty annyoing, I cant search up tritone because all the letters in tritone don't work)

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correct answers 1 Pinned Reply

Adobe Employee , Apr 29, 2024 Apr 29, 2024

Thanks for posting this. I have this flagged for us to try to reproduce internally and see if we can figure out what's going on.

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Thanks for posting this. I have this flagged for us to try to reproduce internally and see if we can figure out what's going on.

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Adobe Employee ,
May 22, 2024 May 22, 2024

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We were able to repro this issue internally. We do not believe 30 is the magic number here since we can repro this issue even with fewer than 30 folders. 

We have not seen this issue on Mac so far. Only repros on Win.

Could you please confirm what OS you are seeing this issue with?

Thanks,

After Effects QE. 

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New Here ,
May 27, 2024 May 27, 2024

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Thanks for reaching back. Im on Windows. It is not 30 folders, it is 10 folders. I tried it on AE 2021, 2022, 2023 and 2024 but all have the same issue, once exceeded 10 preset folders, the problem ocours. I tried putting them in no folders and all in one folder, (user presets) but it doesn't fix anything.

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New Here ,
Aug 06, 2024 Aug 06, 2024

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Did something help? It's just that I'm struggling with the same problem right now.

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New Here ,
Aug 06, 2024 Aug 06, 2024

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please tell me did something help solve this problem? Now I'm struggling with the same problem and I don't know what to do

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