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Error <BEE_WorkQueue> <5> BEE_WorkQueue_PreCloseProject start

Explorer ,
Sep 22, 2024 Sep 22, 2024

AE doesn't stop freezing for 3 days, I reseted my preferences, running on safe mode but it's still freezing every 2 min. Max Sequoia. In attachement I have my log.

Bug Unresolved
TOPICS
Crash , Troubleshooting
500
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7 Comments
Adobe Employee ,
Sep 25, 2024 Sep 25, 2024

Could you share more details? Is this happening on a specific project or all of them? Are there any third-party plug-ins used? Where are your project and media files stored - in local storage or in external/server storage?

We're here to help, just need more info.


Thanks,
Nishu

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Explorer ,
Sep 25, 2024 Sep 25, 2024

Hello thanks for you reply, I noticed that it's on a specific project, a very simple one. I though it was the font but even after replacing all the fonts by Verdana & Georga it's still randomly freezing. I also imported the project into a new project with the same problem. I don't use third-party plugin, I'm working with Synology Drive but it's not the issue as my other projects are running fine.

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Adobe Employee ,
Sep 26, 2024 Sep 26, 2024

Thanks for trying. Could you share the project file with us for testing? Feel free to share via DM if you do not want to share it publicly.

Looking forward to your response.


Thanks,
Nishu

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Explorer ,
Sep 30, 2024 Sep 30, 2024

I sent you a DM. Thank you.

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New Here ,
Oct 23, 2024 Oct 23, 2024

Have you found a solution? This has been happening to me recently and it's driving me crazy as well as exponetially increasing the time it takes to finish projects due to the constant restarting. I notice that once the preview freezes, I can save os there is nothing lost in terms of the file, but I then need to force quit and reopen. 

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Explorer ,
Oct 23, 2024 Oct 23, 2024

Unfortunately I didn't found a solution. It happened on just one project fortunalety quite short so I managed to go through with still countless hard reset.

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New Here ,
Oct 23, 2024 Oct 23, 2024
LATEST

I've noticed it's not with every project, but seems to be the majority. I also found if I intermittently closed and oped the project, I could catch it before it happened. Still a pain, but less so than having to force quit. One day I'll try to isolate the issue and see if there's a fix.

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