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Getting the same error anytime I use render queue

Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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Hello all! For about the past month or so I've been running into this error when rendering using the native AE render queue. The error doesn't seem to stop the render from happening, the files themselves are all done and useable but it pops up at the end of every render now and I'm not sure what to do about it to 'resolve' it even if it's not actively preventing anything right now. Here's how it looks:

Capture.PNG

it's always this 'could not open the file' and then referencing something in the AECache. Again, it doesn't stop the render or anything, but I'd like to know what's causing this error to occur in the first place as it didn't used to do so. Thanks a bunch!

Bug Unresolved
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3 Comments
Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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Hello.

Thanks for reporting the issue. Few questions for you :-

1. Have you tried clearing the disk cache to see if that makes any difference? (From Edit menu -> Purge -> All Memory and disk cache). 

2. Can you please upgrade to the latest AE version 24.0.1 and check if the issue still persists?

3. I am assuming this is not specific to one project. If it is specific to a project, would you be willing to share the project with us?

4. If none of the above works for you, we would like to get the logs from your system. You can enable logging from the help menu. At this point AE will have to be restarted. Once you hit the issue, you can reveal logging file from the help menu. 

 

Thanks.

After Effects Team.

 

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Community Beginner ,
Nov 05, 2023 Nov 05, 2023

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Hey there Joy! Thanks for the reply.

1: Every time this has happened I have cleared the disk cache, in some instances I have tried clearing the disk cache before the render and the error will still occur.
2: At the time of the post I was already running on 24.0.1

3: Not specific to one project, it has happened across multiple separate ones.
4: I'll see what I can do about the logs!

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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Hello all, i happen to have exact the same error-messages every time when i render the queue. I deleted the complete cache and rebuilt the database. Same problem. Sometimes it does not even finish the last item in the queue.

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