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Help not working, showing error "The help system was not initialized."

Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Hey so I want to check out the Help docs from time to time but keep getting this error pop-up "The help system was not initialized." No matter what I choose from the help tab menu. Tried re-installing vanilla, didnt help. What do I do?

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correct answers 1 Pinned Reply

Adobe Employee , Aug 08, 2024 Aug 08, 2024

Thanks for reporting this. Yes, there is a bug in the 24.5 release that caused the Help system from the menu items to not work. This will be fixed in the next release. 

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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oh and I'm using version 24.5.0 (Build52)

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Adobe Employee ,
Aug 08, 2024 Aug 08, 2024

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Thanks for reporting this. Yes, there is a bug in the 24.5 release that caused the Help system from the menu items to not work. This will be fixed in the next release. 

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Enthusiast ,
Aug 12, 2024 Aug 12, 2024

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Ugh, of course this is the first time I've needed it and, of course, it is broken. Great job!

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