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Importing MXF files crashes in after effects 23.2.1!

Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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If i try to open up an .mxf file it will shut down After Effects. I can't open other projects that contains .mxf files. 

Bug Investigating
TOPICS
Compositing and VFX , Crash

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correct answers 1 Pinned Reply

Adobe Employee , Mar 27, 2023 Mar 27, 2023

Hi LasseLeon,

 

This issue has been marked as a bug and a fix is underway. Thanks for reporting it.

Feel free to reach out.

 

Best,

Nishu

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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Computer specs if it helps:

Windows 11 Pro 22H2
i9 12900K

64GB RAM

RTX 3080 ti - NVIDIA studio driver 528.49


It started happening after the release integration with OpenColorIO AE 23.2. 

 

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @LasseLeon,

Thank you for reporting this issue, and our apologies for any frustration this is causing. 

 

When you attempt to import an .mxf and After Effects closes, does the Crash Reporter dialog show up? If so, have you submitted a report with your email? These are very helpful to us when diagnosing crashing issues.

 

Additionally, would you be able to send us a sample .mxf file so we can check if the metadata is some how incompatible with After Effects? If the footage is sensitive, please feel free to message me privately with a link.

 

Thanks again for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

Status Needs More Info

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Hi John! 

 

It suddenly worked when I put it in a folder on my desktop.


I'm working with files in Google Disk (with offline access). If I have the footage stored in a Google Disk folder, and import the footage into After Effects, it crashes without any Crash Reporter. AE just dissapears. This didn't happen before the release of AE 23.2. Maybe it's something with how it reads the file path? I'm sending an MXF file over message.

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi LasseLeon,

 

This issue has been marked as a bug and a fix is underway. Thanks for reporting it.

Feel free to reach out.

 

Best,

Nishu

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Per @nishu_kush's comment, moving this issue to under Investigation.

- John, After Effects Engineering Team  

Status Investigating

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New Here ,
Mar 31, 2023 Mar 31, 2023

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My team has also been affected by this. .mxf files on Google drive crash After Effects 23.3.0 (Build 53), but not when they are local. I am able to open the projects after I rolled back to version 23.1.0 (Build 83)

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New Here ,
Apr 07, 2023 Apr 07, 2023

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Same issue here, both in After Effects (23.3.0 build 53) and Premiere Pro (23.2.0 build 69).
Both crash almost instantly when adding MXF files from a google drive, locally synced location.

Everything works fine when loading or relinking the footage from a local driver or a NAS drive.

Our whole backup system revolves around Google Drive, this needs to be fixed!

Regards,

Stefaan

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New Here ,
Aug 04, 2023 Aug 04, 2023

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This problem still exists. Both on our Mac and Windows computers. Please fix this, it's really a bottleneck for our organisation. We primarily work on google drive and now have to save everthing local. Thats very risky when working from multiple locations.

 

Regards Marten

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New Here ,
Jun 20, 2024 Jun 20, 2024

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LATEST

Was this ever fixed? MXFs are shutting my entire machine down over and over again from Premiere. It's crippling me at the moment.

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