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Message d'erreur sur After Effects, impossible d'utiliser février 2023

New Here ,
Feb 24, 2023 Feb 24, 2023

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Bonjour, pourriez vous m'aider s'il vous plaît. Lorsque j'ouvre After Effects il m'affiche un message d'erreur puis me demande de quitter le logiciel. After Effects (erreur): Panne en cours. Dernier message enregistré: <12604> <APIP> <S> 96836a3f-21ca-4b8f-90b3-a505a0cb0976

Sachant que j'utilise sans aucun soucis Adobe illustrator, Première Pro, Blender et Photoshop. 

20230225_003046.jpg

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correct answers 1 Pinned Reply

Adobe Employee , Feb 28, 2023 Feb 28, 2023

Hi @CKF-Coachingislife,

Thank you for reporting this issue and our apologies for the frustration.

 

If possible, would you please try installing the latest After Effects (Beta) build and let us know if that will launch without crashing? It is difficult to determine a cause without any logs or a crash report, but the Beta has a new Safe Mode that may help us to diagnose what is going wrong.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects E

...
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LEGEND ,
Feb 24, 2023 Feb 24, 2023

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Without any actual system info we can't tell you much. Start by deleting the preferences and reinstalling the program.

 

Mylenium

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New Here ,
Feb 25, 2023 Feb 25, 2023

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It didn't work. I’m showing you through the youtube video what I did.

This is what is written in the three error messages :

After Effects (error): Crash in progress. Last recorded message: <13324>

<APIP> <5> ee8f99d4-aa32-498d-b32f-1bb6acde9337

 

After Effects cannot continue: After Effects has crashed. Meet at

address http://www.adobe.com/go/learn_ae_support_fr to consult the After Effects Help and Support page. If you are unable to resolve the problem, contact Adobe Technical Support (2).

(0 § 42)

 

Before quitting, you can save your project (under a name different from the original).

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @CKF-Coachingislife,

Thank you for reporting this issue and our apologies for the frustration.

 

If possible, would you please try installing the latest After Effects (Beta) build and let us know if that will launch without crashing? It is difficult to determine a cause without any logs or a crash report, but the Beta has a new Safe Mode that may help us to diagnose what is going wrong.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

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