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Explorer ,
Nov 10, 2023 Nov 10, 2023

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My Logging file for my after effects problem that whenever I double click into a layer, it freezes my preview, more info in my other posts.

Bug Needs More Info
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Compositing and VFX , Crash , Performance , Troubleshooting , Workflow

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correct answers 1 Pinned Reply

Adobe Employee , Nov 10, 2023 Nov 10, 2023

Thanks. The log file indicates:

 

* You're using the AE 2022 version of AE. Please start by updating AE to AE 2023/2024.

* The logs indicate AE can't properly access your GPU. Can you make sure to upgrade to newer GPU drivers?

 

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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Thanks. The log file indicates:

 

* You're using the AE 2022 version of AE. Please start by updating AE to AE 2023/2024.

* The logs indicate AE can't properly access your GPU. Can you make sure to upgrade to newer GPU drivers?

 

Status Needs More Info

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