Project opens once, but fails the next time

Report · Sep 23, 2024

Hi. There is a recurring issue when opening projects in After Effects. The project loads almost to 99%, and then it freezes. After forcibly closing the program, the project opens without any errors. This happens every time. I am pasted the log. thanks

[2024-09-24_08-46-19][0x1fad0f240][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-09-24_08-46-19][0x1fad0f240][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-09-24_08-46-19][0x1fad0f240][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-09-24_08-46-19][0x1fad0f240][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2024-09-24_08-46-19][0x1fad0f240][Info] [general] analyticsTracker_ is being accessed without setting
[2024-09-24_08-46-19][0x1fad0f240][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-09-24_08-46-19][0x33a6d7000][Info] [general] analyticsTracker_ is being accessed without setting
[2024-09-24_08-46-19][0x33a6d7000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-09-24_08-46-19][0x33a6d7000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] [UAB v2.18.0-7] sentry.io initialized...
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [AnalyticsCacheController] Initializing Analytics Cache Controller. The cache will be kept for 72 hours and the current time slot is 479765
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [AnalyticsCacheController] The maximum cache size is 1048576 bytes and the maximum batch size is 30
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [AnalyticsCacheController] There are 0 cache keys in the local storage, with a total of 0 events
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot: 479765
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [MainStore] Internet connectivity: ONLINE
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 290 PERF - Start Screen Init start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [StartScreen] CCX Start v7.8.0.20
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [StartScreen] [HostData] {
"Product": "aftereffects",
"Product ID": "AEFT",
"Product Code": "AEFT",
"BuildNumber": "2",
"Version": "24.6.2",
"Platform": "MacOs"
}}
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 290 PERF - Sophia Init start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 291 PERF - Ututs Init start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 292 PERF - IMS Init start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 292 PERF - IMS.updateUserProfile start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 292 PERF - Locale Init start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 293 PERF - MainStore Init start
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] log perf event: time: 8 message: IMS.updateUserProfile
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 300 PERF - IMS.updateUserProfile done: 8
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] log perf event: time: 9 message: MainStore Init
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 302 PERF - MainStore Init done: 9
[2024-09-24_08-46-19][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:19 GMT [HS] [Performance] 303 PERF - IMS.updateAccessToken start
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 434 message: Received Recent Files.
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 434 PERF - Received Recent Files.
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 438 message: UI Ready
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 438 PERF - UI Ready
[2024-09-24_08-46-20][0x36f9e7000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 157 message: Locale Init
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 449 PERF - Locale Init done: 157
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Get data
[2024-09-24_08-46-20][0x33a6d7000][Error] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Shared settings data is not available
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Get data
[2024-09-24_08-46-20][0x33a6d7000][Error] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Shared settings data is not available
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Utut with path /Users/oleksiimelnykov/Library/Caches/Adobe/CCX Welcome/learn/AEFT-24.6.2-en_US-46fa10b4-ca39-4da2-90bd-4e5da55f196c.json
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Setting data to the cache for Utut
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Ututs] User has 15 web tutorials
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 167 message: Ututs Init
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 458 PERF - Ututs Init done: 167
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Home with path /Users/oleksiimelnykov/Library/Caches/Adobe/CCX Welcome/data/AEFT-24.6.2-en_US-b0ce76ec-2033-44cc-ad28-f1268bf38206.json
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Setting data to the cache for Home
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":38150,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/componentWhatsNewToastal/Ae-Whats-New-Q2-F..."}
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23224,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/experienceHomeMx19/Ae-NUJ-M3-Home-2020-Vid..."}
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FileAccessorDataLoader] Successfully read data from file AEFT-24.6.2-en_US-46fa10b4-ca39-4da2-90bd-4e5da55f196c.json and wrote response in /Users/oleksiimelnykov/Library/Caches/Adobe/CCX Welcome/learn/clientLogs/AEFT-24-6-2-en_US-5B306ADC81FA4F18BD82B5BD4B544C4A.json
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FileAccessorDataLoader] Successfully read data from file AEFT-24.6.2-en_US-b0ce76ec-2033-44cc-ad28-f1268bf38206.json and wrote response in /Users/oleksiimelnykov/Library/Caches/Adobe/CCX Welcome/data/clientLogs/AEFT-24-6-2-en_US-8C798642C964468197DD3DAA1BA749BA.json
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2024-09-24_08-46-20][0x3a5fd7000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 177 message: Sophia Init
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 467 PERF - Sophia Init done: 177
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 224 message: IMS.updateAccessToken
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 527 PERF - IMS.updateAccessToken done: 224
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 235 message: IMS Init
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 527 PERF - IMS Init done: 235
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 528 PERF - Shared Settings Init start
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Shared Settings Handler initialized
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Migrator] Migration of shared settings not needed
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Loading User SharedSettings
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [FM Shared Settings Handler] Get data
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 2 message: Shared Settings Init
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 530 PERF - Shared Settings Init done: 2
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 567 message: Interactive Ready
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 567 PERF - Interactive Ready
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 278 message: Start Screen Init
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [FMS] [UserIntent] User intent container: undefined
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [FMS] [UserIntent] User intent container: undefined
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 568 PERF - Start Screen Init done: 278
[2024-09-24_08-46-20][0x33a6d7000][Error] [console] [Ud-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2024-09-24_08-46-20][0x33a6d7000][Error] [console] [Ud-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 624 PERF - Late Loads start
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Analytics] analytics.ingest processing life cycle events 1
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Analytics] analytics.ingest life cycle events processed
[2024-09-24_08-46-20][0x33a6d7000][Error] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [YukonContainers] User Intent Dialog: No recommendations or questionnaire items found
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Drover] Analytics enabled state changed to true
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Analytics] analytics.ingest changed (mode: prod) to: active
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [AnalyticsCacheController] Processing next local cache key: analytics_cache_hs-479765 with 20 events
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [AnalyticsCacheController] There are currently 20 payloads in temp cache, will send a batch of size 20
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 26 message: Late Loads
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 650 PERF - Late Loads done: 26
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] log perf event: time: 650 message: All done
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [Performance] 650 PERF - All done
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [AvatarDataLoader] clearInterval for avatarFetchInterval
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: /Users/oleksiimelnykov/Library/Caches/Adobe/CCX Welcome/avatar/assets/ac8bf380-be51-4383-b591-bcf48b186167.jpeg
[2024-09-24_08-46-20][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:20 GMT [HS] [AvatarDataLoader] Successfully read data from file 67f8489a-36b8-44f4-b250-f10bbb2efb5b.json and wrote response in /Users/oleksiimelnykov/Library/Caches/Adobe/CCX Welcome/avatar/clientLogs/AEFT-24-6-2-en_US-540F9EB6C8E040DC9BD20F5D0DAD9ACF.json
[2024-09-24_08-46-30][0x33a6d7000][Error] [console] [Ud-1] Failed to create/get SAMAssetContext: SAM init timed out
[2024-09-24_08-46-30][0x33a6d7000][Error] [console] [Ud-1] Failed to create/get SAMAssetContext: SAM init timed out
[2024-09-24_08-46-30][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:30 GMT [HS] [AnalyticsCacheController] Removed the latest batch (20 size) from the local cache key: analytics_cache_hs-479765
[2024-09-24_08-46-30][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:30 GMT [HS] [AnalyticsCacheController] There are currently 2 payloads in temp cache, will send a batch of size 2
[2024-09-24_08-46-40][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:40 GMT [HS] [AnalyticsCacheController] Clearing cache key: analytics_cache_hs-479765
[2024-09-24_08-46-40][0x33a6d7000][Default] [console] Tue, 24 Sep 2024 05:46:40 GMT [HS] [AnalyticsCacheController] No events in local cache, stopped processing it

Report · Sep 24, 2024

Where are your projects saved? Can you test if saving them at a local location helps? It'll help us narrow down the issue. Are there any third-party plug-ins used in the project?

Let us know.

Thanks,
Nishu

Report · Sep 24, 2024

Hello, there are third-party plugins too, all files are saved on an external thunderbolt SSD. Thanks!

Report · Sep 25, 2024

Can you check if saving them to your desktop (or to any other local location) or disabling the third-party plug-ins (Effects > Manage Effects) brings any change? It'll help us to get to the root of the issue.

Thanks,
Nishu

Adobe Community

Project opens once, but fails the next time