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"rec.709 profile missing" Interpret Footage error in all versions after 22.2.1 on mac

New Here ,
Nov 01, 2022 Nov 01, 2022

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When using iphone footage (both hdr or non-hdr clips) i cant interpret footage - just get this error mesage: "Profile rec.709 gamma 2.2 is missing or damaged or doesnt have privileges" and fails to open the intepret footage dialogue

 

Have uninstalled, reinstalled etc. Works fine in v 22.2.1 so i have rolled back to that for now. Am on Apple M1 Max, Monteray 12.5.1. 

 

This needs to be fixed. As of now, i cant properly use my iphone footage in any of the latest versions. I need to intperet the frame rate from 60 down to 30 fps. Yes i can work aorund this one way or another, but there's clearly a larger bug going on if the profile is not readable/accessible and im not risking further unexpected problems popping up, by going ahead in versions with this bug. 

 

thanks.

 

 

 

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Performance , Troubleshooting , UI and UX , Workflow

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correct answers 1 Pinned Reply

Adobe Employee , Nov 29, 2022 Nov 29, 2022

Hi @lx808,

Thank you for reporting this issue. Would you be able to provide a sample clip of the media that produces the error when opening the Interpret Footage dialog? Using a couple of different clips from an iPhone 14, we aren't able to reproduce the error you've described.

 

Thanks again for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team 

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hi @lx808,

Thank you for reporting this issue. Would you be able to provide a sample clip of the media that produces the error when opening the Interpret Footage dialog? Using a couple of different clips from an iPhone 14, we aren't able to reproduce the error you've described.

 

Thanks again for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team 

Status Needs More Info

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