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Roto Brush (all versions) keeps crashing, or maybe it's just After Effects 24.0.1 that is unreliable

Participant ,
Oct 27, 2023 Oct 27, 2023

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Roto brush (all versions, v1, v2 and v3) keep crashing after a few strokes in AE 24.0.1. Was working before, well sort of, on some shots it worked without crashing, then it crashed several times (with crash dialog box), not sure it was Roto brush specific, it also crashed on simple tasks like exchanging a layer with other footage (no fx on layer, the most basic scenario) and then after a crash or 10 it started working again, no crashes while doing exactly the same things (roto brush, exchanging layer footage) on the same layers in the same comp. Now it started crashing again using Roto brush on a clean footage layer (no pre-comps, no other fx in the chain), except now it's a spinning beachball hang, no crash dialog box. Doesn't matter which version of Roto Brush I use, they all crash, so again, not sure if it's actually roto brush or just After Effects that wants to crash for a couple of hours, only to at some point seemingly randomly just start working again. Restarting my computer (Mac Studio M1 Ultra, 128GB, macOS 12.7) doesn't make any difference btw. Very frustrating, this unpredictable unreliability…

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4 Comments
Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

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Hi @Thaumar

 

That is so frustrating! I'm sorry to hear you're experiencing these issues. 
There are a couple of things that could help us get to root of the problem: 

 

  • Did you fill out the Crash Reporter dialog that pops up after the Crash with your email?
    • If not could you please do it and send me your email. This is so helpful for us to find your crash reports and see where the code is crashing.   (this is a screenshot from Premiere Pro's Crash Reporter but it looks the same in AE)Crash Reporter Dialog.png
  • Have you tried to re-start AE in Safe Mode? There is an option to do that when you re-start AE after a crash. 
    It basically re-starts AE without launching third-party plugins so it gives us a really good hint if AE is crashing because of a bad interaction with another plugin. 
  • Lastly, can you please share a link to your project? If I can repro the issue in-house, then that can also help engineering understand the bug so much sooner. 
    • Please feel free to send that to me in a Direct Message if its private work that you don't with to share on the forums. 


Thanks so much, 

- Dacia Saenz, AE Engineering Team

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Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

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Oh could you also send me details about your GPU and current drivers please?

 

Thank you! 

 

- Dacia Saenz, AE Engineering Team

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Participant ,
Oct 28, 2023 Oct 28, 2023

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I don't get a crash dialog box, just an endless spinning beachball. I have to force quit the app. Also, I'm using a Mac Studio with the M1 Ultra 128BG chip with build in GPU cores (running macOS 12.7), no discreet GPU with seperate drivers. I'm working in a 32bit OCIO ACES workflow, but it also crashes when set to 8bit during rotobrush actions.

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Adobe Employee ,
Oct 28, 2023 Oct 28, 2023

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Hi @Thaumar

 

We sincerely apologize for the difficulties you've faced using After Effects. I've personally conducted tests on a Mac Studio (2022) M1 Ultra 128GB, macOS 12.5, using After Effects (AE 24.0.1 build 2) with 32bit OCIO ACES. Regrettably, I couldn't replicate the problem you outlined. This indeed poses a challenge in identifying the exact issue.

To better understand and resolve this, could you kindly share the project file with us? This step will significantly aid our investigation, allowing us to delve deeper into the problem and devise a solution.

 

Thank you! 

- Victor Wang, AE Engineering Team

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