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Text direction issue

Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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It appears there's a bug in the text direction feature after recent changes. When attempting to edit an older text object in a project, it unexpectedly writes from right to left, despite the text direction being set to left to right. Interestingly, duplicating the text layer resolves the issue, and it writes in the correct direction. I've provided a reference video for clarification. Could you please investigate this matter on your end? We've received lot of reports from our customers who utilize our animated text library product, all experiencing this issue.

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correct answers 1 Correct answer

Adobe Employee , May 14, 2024 May 14, 2024

Hi @Bleach-- & @wjonsmith,

The fix for this bug has been released with the 24.4 version of After Effects. Please let us know if you or your customers continue to experience this issue after updating to 24.4.

 

Thanks again for reporting this issue,

- John, After Effects Engineering Team  

Status Fixed

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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We need more information from you to investigate.

 

  • What AE version?
  • What is the name of your animated text library product?
  • What platform(s) is it failing on?
  • What was the last version it worked on?
  • When you say "older text object" can you be more specific? Older project? Old text engine? etc.
  • You say that duplicating "solves" the problem - does it only solve it on the new layer, or also the original layer?
  • Does your product use Scripting and/or Expressions?
  • Do you have other clues you an provide us?

 

Thanks

 

Douglas Waterfall

After Effects Engineering

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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Hi Douglas,


Thank you for your response.

  • What AE version? Version 24.2.1 (Build 2)
  • What is the name of your animated text library product? https://www.motionape.com/mopack/
  • What platform(s) is it failing on? Windows 10
  • What was the last version it worked on? Any version earlier than 24.2.1
  • When you say "older text object" can you be more specific? Older project? Old text engine? etc. A text layer that is not created on the 24.2.1 version
  • You say that duplicating "solves" the problem - does it only solve it on the new layer, or also the original layer? On the new layer. Customers need to work on the original layer
  • Does your product use Scripting and/or Expressions? It uses expressions but I deleted to everything to check it, it didn't help
  • Do you have other clues you an provide us? I think it's related to Essential Graphics. I have found the problem. The original layers were placed in Essential Graphics. When I remove the source, it works as intended. It explains how it works when I duplicate it. Here's another video you can watch.

 

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Adobe Employee ,
Mar 14, 2024 Mar 14, 2024

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Hi @Bleach--,

Thank you, we can definitely see the issue occurring in the video. Would you be able to share a project with us in the buggy state? That would be hugely helpful in our investigation of the bug.

 

Thanks again,

- John, After Effects Engineering Team 

Status Needs More Info

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Hi @JohnColombo 

No problem. You can download the project file from the link below. If you need anything else, please let me know.
https://drive.google.com/file/d/1LzjEVkWDROddxD08Xaq4eo46tC9UnQn8/view?usp=sharing

 

Cheers,

Tutku

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Adobe Employee ,
Mar 14, 2024 Mar 14, 2024

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Thank you, @Bleach--! We are also able to reproduce the issue in the project you shared and have opened a ticket to investigate.

 

Thanks again,

- John, After Effects Engineering Team  

Status Investigating

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New Here ,
Apr 02, 2024 Apr 02, 2024

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I've been running into the same issue in 24. Seems to happen when the Source Text is used in essential properties and you change the text the standard way (double clicking the text layer). If I update the text via the essential graphics palette it works fine. When I open the project in 23 I don't get the issue.

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi all,

A fix for this issue will be available in After Effects (Beta) build 24.4.0.39 and later. Please download the Beta build from the Creative Cloud app when it becomes available and let us know if you are finding the direction issue fixed for you as well, or if you continue to run into any related issues.

 

Thanks again for the reports,

- John, After Effects Engineering Team 

Status Started

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Hi @JohnColombo ,

 

I can confirm that I didn't get this problem with the latest beta version.

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Adobe Employee ,
May 14, 2024 May 14, 2024

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LATEST

Hi @Bleach-- & @wjonsmith,

The fix for this bug has been released with the 24.4 version of After Effects. Please let us know if you or your customers continue to experience this issue after updating to 24.4.

 

Thanks again for reporting this issue,

- John, After Effects Engineering Team  

Status Fixed

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