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v23 is unusable

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New Here ,
Nov 29, 2022 Nov 29, 2022

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I've had to revert to v22. Preview on my 64Gb Intel i9 Windows 10 Pro box gives me one second of regular playback and then e  v  e  r  y  t  h  i  n  g    s  l  o  w  s     d  o  w  n.

 

Unusable.

 

v22 works fine.

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correct answers 1 Pinned Reply

Adobe Employee , Dec 20, 2022 Dec 20, 2022

Hi @beatcanvas

Thank you for reporting this issue. We need a bit more information in order to further investigate this issue.

  • Could you share a screen recording of the performance slowdown? 
  • Could you enable logging and share the resulting log file? (see instructions below)
  • What GPU is in use on your system?
  • Is this occurring for all projects or only in existing projects?

 

To enable logging:

  1.  In After Effects, go to Help > Enable Logging, then close After Effects when prompted.
  2. Re-open AE, o
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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @beatcanvas

Thank you for reporting this issue. We need a bit more information in order to further investigate this issue.

  • Could you share a screen recording of the performance slowdown? 
  • Could you enable logging and share the resulting log file? (see instructions below)
  • What GPU is in use on your system?
  • Is this occurring for all projects or only in existing projects?

 

To enable logging:

  1.  In After Effects, go to Help > Enable Logging, then close After Effects when prompted.
  2. Re-open AE, open a project, and attempt playback.
  3. Go to Edit > Preferences > General > Reveal Preferences in Explorer
    4. In the folder that is revealed, please share the "After Effects Log.txt" that should exist in the "logs" folder.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

 

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