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Why do i get sound in preview when sound is off in preview?

Explorer ,
Feb 02, 2024 Feb 02, 2024

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Why do I get sound in preview when sound is off in preview? AE has always had sound issues, why can't you guys work this out?? Apple makes it as simple as possible!

Bug Unresolved
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Troubleshooting

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Could you provide a screen capture showing how this is occurring?

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