Ошибка при работе с программой

New Here ,
Sep 23, 2021 Sep 23, 2021

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Здравствуйте. Не могу исправить ошибку при работе с программой. Вылезает окошко с надписью
After Effects warning.Unable to read image file.
Если работаю в английской версии, то эта надпись на английском, если в русской, то на русском.
Спасибо если поможете .Снимок1.PNG

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi Gennady5C8D,

 

Sorry for your issue. Please share the following details:

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Hello, I have exactly the same problem. Please reply if you have found a solution to this problem.
My system settings:
CPU: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70GHz
RAM: 16.0 GB
OS: Windows 10 Pro 19042.1415
GPU: NVIDIA GeForce RTX 2060
But I don't think that the system parameters will help to solve this problem,
because just yesterday I encountered this problem on a completely different PC.
I tried installing different versions of the programs, it does not help.
I think this information will help: All computers on which I encountered this problem belong to the
Computer Club where I currently rent a PC.
It seems to me that remote desktop is used here or something like that.

 

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Adobe Community Professional ,
Sep 29, 2021 Sep 29, 2021

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What kind of image file are you trying to bring in? Is it possible to convert it to Photoshop or Illustrator before importing?

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