Ошибка при работе с программой

[Геннадий5C8D]

Здравствуйте. Не могу исправить ошибку при работе с программой. Вылезает окошко с надписью
After Effects warning.Unable to read image file.
Если работаю в английской версии, то эта надпись на английском, если в русской, то на русском.
Спасибо если поможете .

[nishu_kush]

Hi Gennady5C8D,

Sorry for your issue. Please share the following details:

• Does it happen when you try to import anything or it appears randomly?
• What are your system specifications (CPU, GPU, RAM, OS)?
• What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-...

We're here to help, just need more info.

Thanks,

Nishu

[bakai22996152m94q]

Hello, I have exactly the same problem. Please reply if you have found a solution to this problem.
My system settings:
CPU: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70GHz
RAM: 16.0 GB
OS: Windows 10 Pro 19042.1415
GPU: NVIDIA GeForce RTX 2060
But I don't think that the system parameters will help to solve this problem, 
because just yesterday I encountered this problem on a completely different PC. 
I tried installing different versions of the programs, it does not help.
I think this information will help: All computers on which I encountered this problem belong to the 
Computer Club where I currently rent a PC. 
It seems to me that remote desktop is used here or something like that.

[RobShultz]

What kind of image file are you trying to bring in? Is it possible to convert it to Photoshop or Illustrator before importing?