プレビュー画面が真っ暗で何も表示されない

[70852908310759fe]

昨日から新しいPCでafter effectsを使い始めたところ下記の写真のようにプレビュー画面がずっと真っ暗で作業ができずに困っています。

テキストやレイヤーを作成してみても真っ暗のままで、ネット上見つけた対処法を実施してみても解決できていない状況です。

対処法がわかる方いらっしゃいましたら教えていただきたいです。

[JohnColombo]

Hi @70852908310759fe,

Thank you for reporting this issue. Would you be able to share the system specs like OS version, RAM, and GPU? A black screen as you've described is usually related to GPU drivers or possibly confusion between an integrated GPU on the motherboard and a discrete GPU.

Thanks again for any further information you can provide,

- John, After Effects Engineering Team 

[70852908310759fe]

返信ありがとうございます。

以下私のpcのスペックです。

メモリ:32GB 

OS：Windows 11 Pro
電源：FSP製 80PLUS Platinum認証 ATX電源 Hydro PTシリーズ 650W

ケース：Thermaltake S100 TG Snow Edition

マザーボード： ASRock B550M PG RIPTIDE

CPU：AMD Ryzen 5 5500

CPUクーラー:Thermalright AssassinX

120 RSE

SSD：Crucial P5 Plus Gaming SSD 1.0TB(M.2 2280 NVMe PCIe Gen4x4) CT1000P5PSSD8JP

グラフィックボード：AMD Radeon R7 250

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@JohnColombo wrote:

Hi @70852908310759fe,

Thank you for reporting this issue. Would you be able to share the system specs like OS version, RAM, and GPU? A black screen as you've described is usually related to GPU drivers or possibly confusion between an integrated GPU on the motherboard and a discrete GPU.

Thanks again for any further information you can provide,

- John, After Effects Engineering Team 

---

---

@JohnColombo wrote:

Hi @70852908310759fe,

Thank you for reporting this issue. Would you be able to share the system specs like OS version, RAM, and GPU? A black screen as you've described is usually related to GPU drivers or possibly confusion between an integrated GPU on the motherboard and a discrete GPU.

Thanks again for any further information you can provide,

- John, After Effects Engineering Team 

---

[JohnColombo]

Thank you @70852908310759fe! What driver version is being used for the Radeon R7 250? Is it the latest?

Cheers,

- John, After Effects Engineering Team 

[70852908310759fe]

ドライバーの状態を調べてみたところ以下のような状態でした。

これは最新の状態になっているんですかね？