We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Been trying to launch After Effects past couple of days and it keeps on coming up with an error saying "an error occurred" and it needs to close.
Tried uninstalling and going for a fresh install but doesn't seem to have made a difference.
Anyone else been having similar problems and is there a way to fix this?
If you are a Windows user, you also try to update the driver of the graphic card.
I am a windows user, graphics card drivers fully up to date. Still getting same error message 😞
Done, sadly still not working
Sorry for your issue.
If OussK's suggestion doesn't help, please share your system specifications (CPU, GPU, RAM, OS) so that we know what are we working with. Also, a screenshot of the error message and crash report?
Try running After Effects as administrator (right click After Effects icon > Run as administrator).
Let us know if it helps.