2025, After Effects still crashes at waveform

[raphaelb34337666]

How bad is this software ?

RTX 5090, Ryzen 9950x, 128g of RAM and your software goes to flame when showing a waveform.

Mp3 or aiff, doesn't matter. 15 years I'm in motion design and it still happening.

Is there a way to fix it or do we have to wait for your team to finally splash the cash on developers and remade this software from scratch ?

[nishu_kush]

Hi raphaelb34337666,

Could you share more details on what's happening? Are there any error messages or crash reports? Does it crash with a specific audio file or all of them? I haven't seen this issue recently, but I'd love to investigate. If you could, please share a screen recording of the issue.

Looking forward to your response.

Thanks,
Nishu

[raphaelb34337666]

Preview is freezing. I can scrub through the timeline but nothing refresh. Caps lock on and off, same thing, just frozen.

I have to cut the audio layers, wait for the preview to become active again, and paste the audio layers again.

[caroline_edits]

Thanks for the details, Raphael. Let's see how we can help.

If you go to Edit>Purge>All Memory & Disk Cache, this will clear your media cache stores. After Effects will re-generate the audio waveforms for your project, and that'll take a minute, but once it's re-generated it should work a little better.

If that doesn't do anything, let's check to see if it's related to GPU acceleration. This is just a test to help us determine the issue. Your specs sound like you're on a PC. On Windows, the process is to go to Edit>Preferences>Display and disable "Hardware Accelerate Composition, Layer, and Footage panel."

Let us know if either of these steps improves performance.

Caroline