22.3.0 build 107 can't import certain files

Participant ,
May 04, 2022 May 04, 2022

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Have an issue where all of a sudden certain files won't import. For example a simple .wav audio file ( AE Error: Could not open source file. Please check that the file exists with correct permissions. (86 :: 1) file '*.wav' cannot be imported - this EAVE file is damaged or unsupported. ) 

 

All these files import just dandy into older versions of AE 2021.

 

What that makes some sense is that these files that cause the error are on dropbox, and some where not yet local synced when importing/opening the AE project. So an error there would make total sense. But once its downloaded locally, it still gives the error, thus not making sense. When I make sure all the files are locally availble, AE 2021 then clears the error and imports and opens everything fine. AE 2022 will continue to display the error and refuse, even though the files are there and work.

 

macOS 12.3.1 

imac 5k 4.2 GHz 64GB ram

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Error or problem , Import and export

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Participant , May 11, 2022 May 11, 2022
To follow up, the new update 22.4.0 (Build 56) seems to fix this issue.

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Hi Felix Mack,

 

Sorry for your issue.

I agree, this doesn't make any sense. Could you try changing the permission as instructed in the following article: https://helpx.adobe.com/ie/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know if it helps.

 

Thanks,

Nishu

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Participant ,
May 04, 2022 May 04, 2022

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Hi Nishu -

 

I checked, but the permissions for all installed versions of AE in the pref folder are set to Read & Write already.

 

Thanks,

Felix

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Participant ,
May 11, 2022 May 11, 2022

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To follow up, the new update 22.4.0 (Build 56) seems to fix this issue.

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