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Both processes are not progressing and when I press cancel the program crashes and closes.
Sometimes the process completes sometimes it stays like this.
i have the same problem in all versions.
My System:
AMD Ryzen 5900x 12c
64 Gb Ram
RTX 3060
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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the After Effects forum so that proper help can be offered.
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Try a clean installation of the 517.40 Studio Driver (NOT the Game Driver).
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thanks but already installed latest version studio driver.
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Don't install the latest version. Some are experiencing issues with any driver newer than 517.4.
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i tried and i still get the same issue.