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5027 :: 12 AEGP Plugin AEDynamic Link Server: Adobe Media Encoder is not installed

Explorer ,
Jun 17, 2020 Jun 17, 2020

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When trying to export ( File > Export > Add to media encoder queue )

 

I receive the error message in the subject line of this post.

 

Mac is up to date and I've attached image of computer specs.

 

Here is what I've tried so far:

  • Restart
  • de-install and re-install latest versions of After Effects and Media Encoder
  • de-install and install previous versions (AE 17.0.4 and ME 14.0.4) based on another support article
  • de-install AE + ME again + run repair CC Cleaner Tool

 

I restarted computer between each step and removed preferences using CC prompt (no manual deletion)

 

I would greatly appreciate support help on this as nothing is working and I continue to get the same error message, and therefore cannot export anything from After Effects to Media Encoder.

TOPICS
Dynamic link , Error or problem , Import and export

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correct answers 1 Correct answer

Explorer , Jun 26, 2020 Jun 26, 2020

Hi, I had to have our IT staff remove and replace everything from the ground up. It resolved the issue so I will close the ticket, thanks.

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Adobe Employee ,
Jun 24, 2020 Jun 24, 2020

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Hi there,

 

Sorry for your issue and thanks for the detailed post.

Could you try turning off the firewall and disabling the antivirus to avoid any interference?

Let us know if it helps.

 

Thanks,

Nishu

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Explorer ,
Jun 26, 2020 Jun 26, 2020

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Hi, I had to have our IT staff remove and replace everything from the ground up. It resolved the issue so I will close the ticket, thanks.

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Community Beginner ,
Aug 16, 2022 Aug 16, 2022

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What kind of answer is this?  What is the normal fix? C'mon.

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New Here ,
May 11, 2023 May 11, 2023

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Please, has anyone found a normal fix to this?

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