A bunch of horizontal green lines won't go away on my Composition screen when i open up any video

[paulav28327792]

problem on After Effects

These horizontal green lines appear on any mp4 file I upload on my After Effects and I have no idea how to remove it or what the main issue is. It never was like that before whenever i edited videos. I looked online if anyone had the exact same issue as me, but nothing particularly like this. 

I went to project settings to change the "video editing and effects" from "GPU mercury acceleration" to "Mercury Software only" yet it does not work for me. I updated the software, restarted my computer multiple times, cleared the RAM and disk cache, and even cleared up space in my computer if that did anything, but the problem is still the same.

It doesn't look like it's the video, but the composition window itself.

I've been at it all day and it's not going away. I've always solved problems from minor issues with any of my adobe programs, but this by far has been pretty stressful haha. Would anyone know what might be the problem? Perhaps I did something i didn't know I did. I'd really appreciate the help, thank you.

[Mylenium]

Update your graphics driver and check the relevant hardware acceleration settings in the comp viewer and preview panel as well.

Mylenium

[danny !!5E8E]

how do i do that?

[ahmedaurin]

Got the same problem here. Tried every possible way (you already mentioned) to solve it. Even updated my graphics driver. Nothing worked.

[Peru Bob]

Try rolling back the graphics driver.

[nishu_kush]

Hi there,

Sorry for your issue.

This issue has been reported and the product team is working on a fix. As suggested by Peru Bob, try installing a previous version of your Intel GPU driver.

Let us know how it goes.

Thanks,

Nishu

[Cotten269818779kdv]

it didnt work

[nishu_kush]

Could you try the solution mentioned in the following thread: https://community.adobe.com/t5/after-effects-discussions/after-effect-v23-0-tela-verde-aparecendo-al...

Let us know if it helps.

Thanks,

Nishu

[Asim Ali]

upgrade your driver to the latest beta version igfx_win10_100.8425 your issue will be resolve, i resolved my issue with this beta version

[danny !!5E8E]

excuse me, how do I do that? i'm pretty young, but old enough to understand how to do this stuff. it would be really helpful if you reply, and tell me how. thank you!! 

[Peru Bob]

What is your video card?

[danny !!5E8E]

i'm VERY sorry, but what do you mean by that?

[Peru Bob]

See here:

https://www.windowscentral.com/how-determine-graphics-card-windows-10