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Adobe After Effects and Premiere Pro Font List Problem

Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Currently, I'm facing more problems with Adobe Software. Video-based Adobe applications such as After Effects and Premiere Pro are currently not working properly for me. Photoshop and Illustrator are not suffering from this problem.

 

 

Any time I try to change fonts in a project, the list closes, and I'm shown this message:

- Ae 2022:

Ae22.png

 

- Ae 2023:

Ae23.png

 

- Pr 2022:
Pr22.png

 

- Pr 2023:

Pr23.png

 

I tried to contact an Adobe technician:

We spent three hours in a remote session and tried uninstalling all software, including Creative Cloud. We tried emptying caches in all software and uninstalling Adobe fonts. Then he disconnected, and I went back to the waiting line. After another hour, I gave up.

 

After some tests, I concluded that the problematic font is one called Arca Majora. Unfortunately, that font was not in the Control Panel fonts list. I, then, followed this tutorial to uninstall fonts not shown in the Control Panel.

 

I believe that removing that font might solve the problem, but I could be wrong. Not only that, but I used this font in multiple projects without problems before. Unfortunately, Arca Majora is not on Control Panel, but is present in 'C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Fonts', even after I "uninstalled" it.

 

My next step would be to try using an external font manager such as FontBase; copying the name of the font and pasting it to the font list search bar before Ae tries to load other fonts.

 

 

My System Info, in case it's useful:

  • OS: Windows 10 22H2
  • GPU: Nvidia RTX 2060
  • CPU: Intel Core i7
  • RAM: 32Gb
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LEGEND ,
Nov 05, 2022 Nov 05, 2022

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Have you actually booted into safe mode to remove fonts? Is the font being used by an app or a tile? If so, you need to disable those as well or Windows will bring back the font from its hidden cache, which you may also need to get into and remove the backups.

 

Mylenium

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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Hey Mylenium,

 

Thanks for answering here!

 

I tried booting into safe mode to remove the fonts, but I couldn't find them... how can I disable these fonts or remove them from the backups?

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LEGEND ,
Nov 14, 2022 Nov 14, 2022

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You need to make your hidden files visible and then dig into the Windows folder and it's sub-folders as well as the Program Data folder. The default fonts and caches are in Windows/Fonts and Windows/System32 and the of course there may be copies in your user folder. Once you've unhidden all files they're easy to find with a simple search for "font".

 

Mylenium 

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Adobe Employee ,
Nov 15, 2022 Nov 15, 2022

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Hi EdgarFalcao,

 

Let us know if Mylenium's suggestion help. If it doesn't, try clearing the font cache: https://thegeekpage.com/delete-font-cache/

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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I've been having the same problem for a long time now and i tried deleting the cache but when i get to the final part of that tutorial, it says that the fontcache files are open in another application even though they aren't and i cant delete them.

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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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Hey i did clear the font cache but that didn't help, still getting the same problem

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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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I found a very easy fix for it, just press the favorite tab in the font menu and now youre able to scroll and search through fonts normally, but there still needs to be some actual good fix for this

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Hi @valthvisuals

Which version of After Effects you're using? Are you getting this issue with the latest version (23.1) as well?

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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Hey still facing this problem in 23.1 with a few other versions that came out with 23.0

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Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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LATEST

meant to say with a few other probelms*

 

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