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Adobe After Effects - Boot Screen Stuck - Program Closes

New Here ,
Dec 19, 2025 Dec 19, 2025

Hi everyone I need help with a situation that I am facing with Adobe After Effects. I have no idea what happened previously AE used to work just fine when launching the app. Now sadly every single time I try to launch the app, the app constantly freezes on Boot Splash Screen. I don't even see any of the small letters running on the bottom left indicating the software is loading up. So I have to waite couple of minutes and the app just closes by itself and it constantly produces a .crash file on my Desktop. Is there any way I send that file for someone to take a look into it cause this issue has been bugging me for a long time.

 

So far the only workaround is whenever I run the app. I need to use CTRL+ Shift + Alt and launch AE and reset my preferences. Once I reset that only then the app runs correctly. But then the moment I close out of the app and launch it again, it just keeps getting stuck on that Boot Splash logo screen.  

 

Doing CTRL+ Shift + Alt is a temp fix to get the app rolling but it is not a viable fix. I need someone to help me out here. I'm on Wndows 11. Thank you. 

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correct answers 1 Correct answer

New Here , Dec 27, 2025 Dec 27, 2025

It's ok. I decided to format my entire C drive and reinstall windows. The very first thing that I did was install AE and my GPU driver fresh everything is working normally as they should be. 

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Community Expert ,
Dec 20, 2025 Dec 20, 2025

How about making a screen shot of the crash warning and attaching a picture of it to a comment in this thread?

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New Here ,
Dec 27, 2025 Dec 27, 2025

It's ok. I decided to format my entire C drive and reinstall windows. The very first thing that I did was install AE and my GPU driver fresh everything is working normally as they should be. 

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Adobe Employee ,
Dec 29, 2025 Dec 29, 2025
LATEST

Thanks for updating the thread. Feel free to reach out if it happens again.


Thanks,
Nishu

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