My After effects is crashing unexpectedly while working. It automatically stops working in between working. Please help me in this. My works are getting delayed due to this.
Let me move this to the After Effects forum for you, which is the appropriate forum for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.
You will need to provide additional information for troubleshooting, including your computer hardware, OS and its version, and version of After Effects.
There are many things to consider and you'll have to provide a lot more information for us to help. Please be as specific as possible with the issue you're seeing.
1. This is happening in all projects.
2. I'm using After Effects Version 18.4.1 (Build 4).
3. After Effects in my laptop is updated.
4. No error I'm getting. It stops working. I'm attaching a screen record of same issue.
5. I'm using Windows 10 in my laptop.
6. I've updated everything. After that same problem is happening.
Thanks for posting the screen recording. The first thing I would look into is your GPU settings in After Effects and your GPU drivers.
You can disable both options in steps 3 and 4 to see if the problem goes away. If it does, re-enable each one individually, work for a bit, and see if the problem returns. Again, ideally, both of those options are always on, but they could help narrow down where your actual problem is occurring.
Draft 3D: Available
Texture Memory: 3286.00 MB
Device: Intel(R) Iris(R) Xe Graphics
Version: 3.0.0 - Build 126.96.36.19916
Total Memory: 8.02 GB
Shader Model: 4.0 or later
Above is my GPU information
And this problem happened after some days of installing After Effects
Ok, so you don't have a dedicated GPU with drivers that are as easily updated, although Windows Update should still provide you with drivers when necessary.
In that case, I would go through steps 3 and 4 above and toggle the GPU settings and trying to continue working.
Is this the first time you're installing After Effects or do you mean it happened after updating to the latest version?You can find instructions on how to install the previous version of an app here: https://helpx.adobe.com/download-install/using/install-previous-version.html
Thank you so much for your help. Definitely I go through those suggetions.
Thank you so much again