After fw years I decided to switch from old AAE CS5 to the newest version. Unfortunately when opening the files created in old version the CS23 keeps crashing. can anyone check the report, please? I assume this can be linked with the plugins I am using (Neat Video, ReelSmart Motion Blur Pro and ft-Lens Distortion), although when applying those in a fresh scene nothing wrong happens. can You help, please?
Thank You very much. By saying "open project file by the version" You mean there is some special way of opening projects? Sorry but I've been working on one vesion - CS5 for years and I am not familiar with the new version features yet.
What report? The crash reports are handled by an automated internal system that nobody here has access to and unless you provide the ID code, nobody even knows it's yours. If you want people here to look at your stuff, you have to copy & paste the text here. That aside you haven't even provided the most basic system info and other details, so we honestly cannot know what may be going on. You need to do better and make an effort to give us something we can actually work with.
Thank You for Your reply. I get Your point and I can imagine You are done with such users as me. But since after every crash I am able to send the report (and that's what I) I quess there is a report. My question was about the possibility if You are able to check such report. And since we are now in a public space I don't want to be hacked by someone who knows how to use such data. I am not familiar with such stuff. I noticed usually users share such things with support via PM's, not posting in public space.
There is nothing to "hack" based on a crash report. Click on the "Show details" link in the crash dialog, copy & paste the info here. Feel free to edit out what you may consider sensitive info like folder names and such.
Judging from the dump it seems an older version of NeatVideo has embedded soem 32bit data that will not be correctly converted in newer versions. This is pretty much a problem on their part, I'm afraid. As a last resort you could try the usual things like importing those projects into a clean project or opening them with capslock enabled, but you'll definitely have to remove the references to NeatVideo and reinstate them with the new version.
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