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Adobe Media Encoder v15 freeze

New Here ,
Mar 19, 2021 Mar 19, 2021

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Hello,

I try to export After Effect project into a video file with Media Encoder but it just freeze few minutes after export start... It's impossible to finish it... It stay lock and I don't understand why...

I don't do something else on my computer to let software do his work, but... it not work...

You can see next to this post, a screen capture of all chosen settings... It's the first time I use Adobe Creative Cloud software and maybe I have forget to do something but I have seen in support website section to understand whats happen without found anything...

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the AE forum so that proper help can be offered.

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Does this happens every time at the same frame or just randomly every so often?

I ask because Media Encoder does randomly hang-up for me from time to time but usually after force quitting 

and restarting the render it finishes with a problem. 

~Gutterfish

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New Here ,
Mar 21, 2021 Mar 21, 2021

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I have try 2 times for my video convert and this freeze is happened first after 5 min and second after 18 min of conversion... I will try today another time because I need really to have my video conversion for my project...

So I can't say if this problem come randomly or not... Sorry... 

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