ae 17.0.1 crashes when importing PSD file

Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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after updating to 2020 Ae version V 17.0.1
I'm facing problem now !
ae crashed every time i import PSD File !
before update it was working fine !

 

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Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

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Hi @Hamodiiq,

 

Thanks for reaching out. I see that After Effects is crashing when you try to import a PSD file.

Does it happen with all the PSD files? Please share your system specifications (CPU, GPU, RAM, OS).

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Yes it happen with all PSD files

GPU GTX 1060

CPU i7 7700

RAM 16

Windows 10 November update

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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Sorry for the delayed response. Could you share one of the PSD files with us to check at our end?

 

Thanks,

Nishu

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New Here ,
Jan 19, 2020 Jan 19, 2020

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same happen with me ! 

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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I didn't solve this, but here is what I found:

If you create an empty PSD, it let's me import it.
If I create text, it let's me import it.
If I add "drop shadow" in blending mode for the text, AE crashes when I try to import.
Even if I delete the "drop shadow" blending from the layer, AE crashes when I try to import.
It's only when I delete the text layer altogether that AE doesn't crash when I try to import.

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New Here ,
May 21, 2020 May 21, 2020

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Same! I found if the PSD text layer has an effect it will crash After Effects when importing or crash when opening a project from AE CC 2019 that has it already in the project. I just updated to the latest release and AE CC 2020 still crashes. Please fix ASAP.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Did you get it fixed? Same issue here, it's really frustrating

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New Here ,
May 04, 2020 May 04, 2020

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same here. simple import of PSD with few layers  - one of them text, crashes AE 2020

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New Here ,
May 06, 2020 May 06, 2020

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Yup! AE 17 crashes everytime when importing a psd. v16 it worked fine. Although it will sometimes crash when converting text to editble text in AE.

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Adobe Employee ,
May 07, 2020 May 07, 2020

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Hi all,

 

Is it possible to share a Photoshop file with us to reproduce the issue at our end?

Here's how you can share the file: https://helpx.adobe.com/in/creative-cloud/help/share.html

 

Thanks,

Nishu

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Explorer ,
May 19, 2020 May 19, 2020

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I am having the same issue, I solved it that way:
1- I rasterized all text layers
2- I removed any transparencies or blending modes, making them in AE
and it worked

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New Here ,
May 20, 2020 May 20, 2020

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Yeah I know - but that is not a good practise for the pipeline. For now I am working in 2019 till this is fixed

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New Here ,
May 20, 2020 May 20, 2020

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Same problem here

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New Here ,
Jun 07, 2020 Jun 07, 2020

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Same here, for a very long time and many updates 😞

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Explorer ,
Jun 08, 2020 Jun 08, 2020

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Adobe Community Professional ,
Jun 09, 2020 Jun 09, 2020

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Sebastian 

Downloaded your file and it opens just fine OSX 10.14.6 AE 2020 x 17.1.0. Make sure AE is up to date. 

Open PSD.gif

 

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Explorer ,
Jun 09, 2020 Jun 09, 2020

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This is what I get: All software fully updated

 

Untitled-1.jpg

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Adobe Community Professional ,
Jun 09, 2020 Jun 09, 2020

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Try changing the display acceleration and UI acceleration in the Preferences (Alt/Option + Ctrl/Cmnd + ; then check Display and Video Preview). You should also, try changing the Video Rendering and Effects settings in the Project Settings (shift + Ctrl/Cmnd + Alt/Option + k)

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New Here ,
Jun 15, 2022 Jun 15, 2022

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The only solution I could find is rasterize all the texts 😕

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New Here ,
Jun 15, 2022 Jun 15, 2022

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LATEST

Thanks! For the response. The latest versions have fixed this issue in AE.

(PII removed by moderator)

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