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AE 2023 won't open. and crash report

New Here ,
Feb 11, 2023 Feb 11, 2023

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My AE keeps crashing !!!!!HELP!!!!!

 

Below is my crash report

 

Process: AfterFX.exe [2344]
Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe
Product Version: 23.2.0.65
File Version: 23.2.0.65
Code Type: x64
Parent Process: Adobe Desktop Service.exe [20272]


Time Awake Since Boot: 818 seconds


Crashed thread: 12 [7048] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x000000001dc30e14
Exception Message: 3221225477


Application Specific Information:
C:\WINDOWS\SYSTEM32\ntdll.dll

 

Thread 0: [17328] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff93bc8ee84 NtWaitForSingleObject + 20
1 ntdll 0x00007ff93bc1a74e LdrGetDllHandleEx + 862
2 ntdll 0x00007ff93bc18f8d RtlImageRvaToSection + 349
3 ntdll 0x00007ff93bc09150 RtlUnicodeToCustomCPN + 544
4 ntdll 0x00007ff93bc0630e RtlInitUTF8String + 174
5 ntdll 0x00007ff93bc132a5 LdrpResGetMappingSize + 2709
6 ntdll 0x00007ff93bc1c137 LdrResolveDelayLoadedAPI + 215
7 IMM32 0x00007ff939ed5982 CtfImmCoUninitialize + 306
8 IMM32 0x00007ff939ed6bb2 CtfImmSetAppCompatFlags + 3090
9 IMM32 0x00007ff939ed4e84 CtfImmDispatchDefImeMessage + 100
10 USER32 0x00007ff939a95e07 SetWindowLongPtrW + 743
11 USER32 0x00007ff939a95d4f SetWindowLongPtrW + 559
12 USER32 0x00007ff939a98281 DispatchMessageW + 1857
13 USER32 0x00007ff939a97f3c DispatchMessageW + 1020
14 USER32 0x00007ff939aa523c CallNextHookEx + 556
15 ntdll 0x00007ff93bc92e44 KiUserCallbackDispatcher + 36
16 win32u 0x00007ff939592294 NtUserCreateWindowEx + 20
17 USER32 0x00007ff939a8f6f0 CreateWindowExW + 1312
18 USER32 0x00007ff939a8f40c CreateWindowExW + 572
19 USER32 0x00007ff939a8f252 CreateWindowExW + 130
20 AfterFXLib 0x00000001811179af CPanoProjItem::ToggleEnableControls + 4175
21 AfterFXLib 0x0000000181114bf1 AEWinMain + 1457
22 AfterFX 0x0000000140002869 ? Unknown - (No symbols are loaded) [ Error:487 ]
23 AfterFX 0x0000000140003258 ? Unknown - (No symbols are loaded) [ Error:487 ]
24 AfterFX 0x0000000140003716 ? Unknown - (No symbols are loaded) [ Error:487 ]
25 KERNEL32 0x00007ff939f226bd BaseThreadInitThunk + 29
26 ntdll 0x00007ff93bc4dfb8 RtlUserThreadStart + 40


Thread 1: [16952] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff93bc92a54 NtWaitForWorkViaWorkerFactory + 20
1 ntdll 0x00007ff93bc25a4e RtlClearThreadWorkOnBehalfTicket + 862
2 KERNEL32 0x00007ff939f226bd BaseThreadInitThunk + 29
3 ntdll 0x00007ff93bc4dfb8 RtlUserThreadStart + 40


Thread 2: [21788] THREAD_PRIORITY_NORMAL

0 ntdll 0x00007ff93bc92a54 NtWaitForWorkViaWorkerFactory + 20
1 ntdll 0x00007ff93bc25a4e RtlClearThreadWorkOnBehalfTicket + 862
2 KERNEL32 0x00007ff939f226bd BaseThreadInitThunk + 29
3 ntdll 0x00007ff93bc4dfb8 RtlUserThreadStart + 40

 

........and MORE 

 

Need Help..................

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Crash , Error or problem , FAQ , How to

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correct answers 1 Correct answer

Community Beginner , May 16, 2023 May 16, 2023

Windows kept telling me that my drivers were up to date, but I went to the NVIDIA site and downloaded the most recent Studio Driver.   That seems to have resolved the issue - I can at least see the home screen.  After Effects now opens - now that I am here I went ahead and just cleaned my 277gb disk cache as an extra measure.    I'll try opening some projects - wish me luck.  🙂

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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You try two steps.

1. You update your graphic card driver.

2. You reset your peference setting.

https://helpx.adobe.com/after-effects/using/preferences.html

 

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LEGEND ,
Feb 14, 2023 Feb 14, 2023

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There is no point in truncating a crash report. It says it crashes in thread 12 and you have clipped your report after thread 1. You also have not provided any system information.

 

Mylenium 

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Community Beginner ,
May 16, 2023 May 16, 2023

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I am having a similar problem.   Here is my crash report: 

Crashed thread: 66 [15704] THREAD_PRIORITY_IDLE


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x000000c247400ff8
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application Specific Information:
C:\WINDOWS\SYSTEM32\ntdll.dll

 

Thread 66 Crashed: [15704] THREAD_PRIORITY_IDLE
0 ntdll 0x00007ffcc0cf4564 RtlTryEnterCriticalSection + 3092
1 ntdll 0x00007ffcc0cf5fe0 RtlTryEnterCriticalSection + 9872
2 ntdll 0x00007ffcc0cf5ee2 RtlTryEnterCriticalSection + 9618
3 ntdll 0x00007ffcc0cf5de5 RtlTryEnterCriticalSection + 9365
4 ntdll 0x00007ffcc0cf5c15 RtlTryEnterCriticalSection + 8901
5 ntdll 0x00007ffcc0cf57cb RtlTryEnterCriticalSection + 7803
6 ntdll 0x00007ffcc0cef728 RtlAllocateHeap + 12584
7 ntdll 0x00007ffcc0cecd49 RtlAllocateHeap + 1865
8 ntdll 0x00007ffcc0d131d4 RtlEnumerateGenericTableWithoutSplayingAvl + 644
9 ntdll 0x00007ffcc0d130e8 RtlEnumerateGenericTableWithoutSplayingAvl + 408
10 ntdll 0x00007ffcc0ced651 RtlAllocateHeap + 4177
11 ntdll 0x00007ffcc0cec7aa RtlAllocateHeap + 426
12 KERNELBASE 0x00007ffcbe2f0434 TlsSetValue + 132
13 tmmon64 0x000000005ff98904 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]
14 tmmon64 0x000000005ff90394 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]
15 tmmon64 0x000000005fed2565 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]

 

 

Thread 66 [15704] crashed with X86 Thread State (64 - bit) :
rax: 0x000000c247401008 rbx: 0x000000000072b000 rcx: 0x000001cb0dec0000 rdx: 0x000001cb2a645950
rdi: 0x000001cb0dec0000 rsi: 0x000001cb42aa0fc0 rbp: 0x000001cb42240000 rsp: 0x000000c247401000
r8: 0x0000000000000000 r9: 0x00000000000000ff r10: 0x000001cb0dec0000 r11: 0x000001cb42aa0fd0
r12: 0x000001cb0dec0150 r13: 0x000001cb0dec007c r14: 0x000001cb42ae3fd0 r15: 0x000000007ffe0380
rip: 0x00007ffcc0cf4564

 

 

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi Glenda29038675honx,

 

Sorry to hear about the crash.

Could you kindly share your system specifications (CPU, GPU, RAM, OS version)? Also, it would be helpful to know the version of your GPU driver. If it's not up to date, I recommend updating it.

Please keep us posted on how it goes.

 

Thanks,

Nishu

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Community Beginner ,
May 16, 2023 May 16, 2023

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Device name BLD
Processor AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor
NVIDIA GeForce RTX 3070 Ti  Driver version 31.0.15.3168

 

Edition Windows 11 Home
Version 22H2
Installed on ‎1/‎30/‎2023
OS build 22621.1702
Experience Windows Feature Experience Pack 1000.22641.1000.0

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Community Beginner ,
May 16, 2023 May 16, 2023

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I am going to download the newest NVidia driver and choose studio driver instead of game ready.   I dont know if that will help, but at this point I'll try anything

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Community Beginner ,
May 16, 2023 May 16, 2023

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Windows kept telling me that my drivers were up to date, but I went to the NVIDIA site and downloaded the most recent Studio Driver.   That seems to have resolved the issue - I can at least see the home screen.  After Effects now opens - now that I am here I went ahead and just cleaned my 277gb disk cache as an extra measure.    I'll try opening some projects - wish me luck.  🙂

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Adobe Employee ,
May 18, 2023 May 18, 2023

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LATEST

Glad to hear that. Let us know how it goes.

 

Thanks,

Nishu

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