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AE 2023 won't open. and crash report

New Here ,
Feb 11, 2023 Feb 11, 2023

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My AE keeps crashing !!!!!HELP!!!!!

 

Below is my crash report

 

Process: AfterFX.exe [2344]
Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe
Product Version: 23.2.0.65
File Version: 23.2.0.65
Code Type: x64
Parent Process: Adobe Desktop Service.exe [20272]


Time Awake Since Boot: 818 seconds


Crashed thread: 12 [7048] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x000000001dc30e14
Exception Message: 3221225477


Application Specific Information:
C:\WINDOWS\SYSTEM32\ntdll.dll

 

Thread 0: [17328] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff93bc8ee84 NtWaitForSingleObject + 20
1 ntdll 0x00007ff93bc1a74e LdrGetDllHandleEx + 862
2 ntdll 0x00007ff93bc18f8d RtlImageRvaToSection + 349
3 ntdll 0x00007ff93bc09150 RtlUnicodeToCustomCPN + 544
4 ntdll 0x00007ff93bc0630e RtlInitUTF8String + 174
5 ntdll 0x00007ff93bc132a5 LdrpResGetMappingSize + 2709
6 ntdll 0x00007ff93bc1c137 LdrResolveDelayLoadedAPI + 215
7 IMM32 0x00007ff939ed5982 CtfImmCoUninitialize + 306
8 IMM32 0x00007ff939ed6bb2 CtfImmSetAppCompatFlags + 3090
9 IMM32 0x00007ff939ed4e84 CtfImmDispatchDefImeMessage + 100
10 USER32 0x00007ff939a95e07 SetWindowLongPtrW + 743
11 USER32 0x00007ff939a95d4f SetWindowLongPtrW + 559
12 USER32 0x00007ff939a98281 DispatchMessageW + 1857
13 USER32 0x00007ff939a97f3c DispatchMessageW + 1020
14 USER32 0x00007ff939aa523c CallNextHookEx + 556
15 ntdll 0x00007ff93bc92e44 KiUserCallbackDispatcher + 36
16 win32u 0x00007ff939592294 NtUserCreateWindowEx + 20
17 USER32 0x00007ff939a8f6f0 CreateWindowExW + 1312
18 USER32 0x00007ff939a8f40c CreateWindowExW + 572
19 USER32 0x00007ff939a8f252 CreateWindowExW + 130
20 AfterFXLib 0x00000001811179af CPanoProjItem::ToggleEnableControls + 4175
21 AfterFXLib 0x0000000181114bf1 AEWinMain + 1457
22 AfterFX 0x0000000140002869 ? Unknown - (No symbols are loaded) [ Error:487 ]
23 AfterFX 0x0000000140003258 ? Unknown - (No symbols are loaded) [ Error:487 ]
24 AfterFX 0x0000000140003716 ? Unknown - (No symbols are loaded) [ Error:487 ]
25 KERNEL32 0x00007ff939f226bd BaseThreadInitThunk + 29
26 ntdll 0x00007ff93bc4dfb8 RtlUserThreadStart + 40


Thread 1: [16952] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff93bc92a54 NtWaitForWorkViaWorkerFactory + 20
1 ntdll 0x00007ff93bc25a4e RtlClearThreadWorkOnBehalfTicket + 862
2 KERNEL32 0x00007ff939f226bd BaseThreadInitThunk + 29
3 ntdll 0x00007ff93bc4dfb8 RtlUserThreadStart + 40


Thread 2: [21788] THREAD_PRIORITY_NORMAL

0 ntdll 0x00007ff93bc92a54 NtWaitForWorkViaWorkerFactory + 20
1 ntdll 0x00007ff93bc25a4e RtlClearThreadWorkOnBehalfTicket + 862
2 KERNEL32 0x00007ff939f226bd BaseThreadInitThunk + 29
3 ntdll 0x00007ff93bc4dfb8 RtlUserThreadStart + 40

 

........and MORE 

 

Need Help..................

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Crash , Error or problem , FAQ , How to

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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You try two steps.

1. You update your graphic card driver.

2. You reset your peference setting.

https://helpx.adobe.com/after-effects/using/preferences.html

 

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LEGEND ,
Feb 14, 2023 Feb 14, 2023

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There is no point in truncating a crash report. It says it crashes in thread 12 and you have clipped your report after thread 1. You also have not provided any system information.

 

Mylenium 

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