Ae 21 vs Ae 22 Huh?

Explorer ,
Apr 14, 2022 Apr 14, 2022

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I seriously doubt this has anything to do with the computer but it's a Windows 10 pro (21H2) with 32gb RAM, Nvidia GTX1070 8gb RAM.

Today I created a layered .psd in PS 22, with the intent of importing to After Effects so I can animate the layers, done it many, many times. Photoshop's abilities are not up to what I needed to do.

As, all of a sudden, AE 22 has been opening up without crashing/stalling, I thought I'll use the latest and greatest AE version to animate the psd. FAIL!

AE 22 opened and I selected "New Project", Import file, navigate to the .psd after waiting about five minutes I noticed the program was "Not Responding". I tried again. Here I will admit the first attempt was with PRpro open, so I closed PRpro before trying again.

Same result.

GRRRRRR

Ok, I said, let's try AE 21 nothing else changed.  PRpro was still closed.

AHA! New project, import file... the .psd was imported and a new composition with attendant layers was created!

 

So the question is, what is the point of releasing new versions...

BTW I ran the updates a couple of days ago, which seemed to solve the previous problem of both versions not even starting unless run under the Admin account.

...if  the simple task of importing a 21mb .psd cannot be accomplished by the latest and greatest, yet the same exact file can be imported in the previous version? 

This is a prime example of why it is important to NOT remove the previous version when updating to the latest, something that has been mentioned here (in this forum) more times than I care to count.

 

TOPICS
Crash , Error or problem , Freeze or hang , Import and export , Performance

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Thanks for the details post and sorry for your issue.

I understand that you just installed the new version. Please try the following steps as basic maintenance:

Clear media cache: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cach... 

Reset the preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 

Let us know if it helps.

 

Thanks,

Nishu

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