AE 22.4 can't launch on MacOs 12.4

New Here ,
May 31, 2022 May 31, 2022

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Hi all,

I am experiencing crashes on AE 22.4, am running on MBP 14 M1Pro, Monterey 12.4, it pops up 2 different dialog box, one was displaying Dynamic Link error and later is GPU Foundation issue, any tips to help to solve this ?

 

Thanks !

 

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Crash , Dynamic link , Error or problem

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correct answers 1 Correct answer

Adobe Employee , Jun 03, 2022 Jun 03, 2022

Hi there,

 

Are you the BRAW plug-in or any other third-party plug-in? If so, try removing them and see if it brings any change. Go to HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore and remove all the files and folders temporarily (except dummy.txt).

Let us know how it goes.

 

Thanks,

Nishu

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hi yonggy,

 

Welcome to the community and sorry for the crash.

Could you share a screenshot of both the errors?

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Jul 15, 2022 Jul 15, 2022

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LATEST

im having the same problem, abd there's no plugin folder in the common folder

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New Here ,
May 31, 2022 May 31, 2022

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Screenshot 2022-06-01 at 11.48.57 AM.pngScreenshot 2022-06-01 at 12.37.57 PM.png

 

Thanks so much.

 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Thanks for sharing the screenshot.

Does it show any crash report? If not, please check if After Effects is generating any crash log: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Hi,

As per my initial post stated, I was on Apple MBP 14" M1 Pro, running on macOSX Monterey 12.4.
Thanks.

 

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Got it!

Does it show any crash reports or save any crash logs? Also, what's the last loading module on the splash screen?

LLM Ae 2022.png.jpg

Let us know.

 

Thanks,

Nishu

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi there,

 

Are you the BRAW plug-in or any other third-party plug-in? If so, try removing them and see if it brings any change. Go to HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore and remove all the files and folders temporarily (except dummy.txt).

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Jun 04, 2022 Jun 04, 2022

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Hi Nishu,

Yes, great! It works! Thanks for the tips and sorry for not replying the previous feed due to the busy schedule, all good now, Thanks.

So those deleted folders/files can be empty trash permenantly now?

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