AE 22.4 crashes on launch.

Community Beginner ,
May 12, 2022 May 12, 2022

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Hello,

I purchased a brand new Macbook Pro. After Effects crashes on launch. See the screen grab enclosed. I've tried reinstalling AE, downgrading AE, wiping preferences/plugins... so far nothing is working. Any suggestions would be appreciated. Premiere, Audition, PS all work fine.

 

OS:

Monterey 12.3.1

Specs: 

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

Screen Shot 2022-05-12 at 11.30.28 AM.png

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi there!

Sorry for the crash. Could you check if crash reports are saved? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

 

Let us know.

Thanks,

Kartika

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