• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

AE 23.1.0 (Build 83) missing footage bug

Explorer ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

AE 23.1.0 (Build 83) has a missing footage bug on MacOS Ventura 13.1. 

Problem appeared after upgrading to Ventura and reinstalling everything. All project files are stored in Dropbox which now has a problem of it's own - every necessary file has to be made as Available-offline. After making most of project files available offline, some footage was still missing and After Effects greeted me with 16 pairs of error messages saying "file 'somefile.mp4' cannot be imported – this "Moov" file is damaged or unsupported" and "The source compression type is not supported (86::1)"  - nothing new - I have had this dropbox related issue on MacOS 12 - except there I could just search in finder for missing file, make it Available-offline, go back to AE, double click on missing footage item, select just synced footage and everything was fine (after I did it again and again with every missing file). 

Now it doesn't work. 

Now I search in finder for missing footage, make it Available-Offline, but after I double click it in AE to replace it, I'm getting same 2 error messages "The source compression type is not supported (86::1)" and "file 'somefile.mp4' cannot be imported – this "Moov" file is damaged or unsupported".  I can play this file in Finder, VLC, I can even queue and re-encode it with Adobe Media Encoder without a problem, but I'm unable to import it to AE, or replace missing footage with this recently synced file. 


The workaround
is to Duplicate the file in finder, so instead of "video.mp4" I get also "video copy.mp4" - and then I can replace missing footage with this new file. 
2nd workaround is to rename recently synced file in finder > video.mp4 to video2.mp4 works just fine, except, I'm using same file in different projects and this would break my workflow after Adobe finds a solution for this bug.

 

TOPICS
Error or problem , Import and export

Views

1.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

One more thing  - if I delete original file "video.mp4", and rename duplicated file "video copy.mp4" to original file name "video.mp4"  - I'm getting same error. I also Purged all memory and cache, and even deleted AE cache folder - didn't help. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

Hi rtdc,

 

Sorry for your issue. We can get it checked.

Is it happening with a particular project or with all of them? Does it happen with the projects that are not saved in Dropbox (or any other synced folder)? Also, what are the details of the footage you're having issue with?

Let us know, we're here to help.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

I have checked many projects that use external video footage - they all have same issue. All these projects and video footage files use Dropbox. This problem is somehow related to original path of missing footage (that has Zero bytes filesize upon opening AE project file). Zero bytes file size is because this footage is still only in cloud and onlu file container is available in folder. 

I have fount 3rd workaround - After making missing footage Available-offline, I can create new folder and move this video file that AE still assumes as damaged one to this new folder (assets/video.mp4 to assets/new/video.mp4), and then AE accepts it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 27, 2023 Feb 27, 2023

Copy link to clipboard

Copied

Nishu_kush, any update on this issue? I was hoping this will be resolved in 23.2.1 that just came out, but it is still there. It even got worse - now I have error messages also about photoshop files (same issue as with mp4 and png). 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 15, 2023 Oct 15, 2023

Copy link to clipboard

Copied

Experiencing the same thing here: all files that have been offline from dropbox need renaming or changing locations in order to work, be that video footage or photographs. This severly afftects workflow when collaborating between designers. Need a solution rather than a workaround.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 06, 2023 Jan 06, 2023

Copy link to clipboard

Copied

I'm experiencing the same thing!! Jan 6 2023 and I just upgraded to Mac studio with latest Monterey 10.6. After updating to AE2023, I made all the olders in my Dropbox relevant to the project "offline" or local. And After Effects won't recognize the movie files. Same as original poster, if I duplicate as "copy" AE will accept. If I take that copy and rename as teh original, it doesn't work. Crazy! I can't go around renaming a pile of assets "copy" just to open the project.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 29, 2023 Jan 29, 2023

Copy link to clipboard

Copied

Same issue for me too!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 27, 2023 Feb 27, 2023

Copy link to clipboard

Copied

I am also having this exact same issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 27, 2023 Feb 27, 2023

Copy link to clipboard

Copied

Just to add to this, it's a similar problem across all Adobe products on Ventura when using dropbox. 

Linked files used to download automatically from Dropbox when they were needed in Adobe products, now they don't. You have to manually 'make available offline' in Dropbox. 

It's just a bit more of a problem in AE as they won't relink EVEN after they have been made available offline in Dropbox.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 27, 2023 Feb 27, 2023

Copy link to clipboard

Copied

I complain not because AE doesn't relink them automatically after they have been made available offline in Dropbox, but because AE doesn't allow to relink even manually, and the only workaround is to create a copy of same file to relink it to. But it is not possible to rename this copy back to original name, because AE doesn't like it this way.. Now, two months later I have gigabytes with "copy" footage because of this. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

Same issue for me. I also discovered those workarounds you use, but it's super messy and annoying. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2023 Mar 09, 2023

Copy link to clipboard

Copied

I have the same problem, it' a new bug with dropbox file. Adobe need to look and fix it...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

I have the same problem, but only with jpg, wav, m4a and mov files, as far as I know now. PNG files work fine, PDF as well

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

Also having this issue, can a representitive from Adobe confirm that a solution for this is in the works?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 13, 2023 Aug 13, 2023

Copy link to clipboard

Copied

Same issue for a couple of months... and still no solution? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 06, 2023 Sep 06, 2023

Copy link to clipboard

Copied

Or even a confirmation that is is being looked at?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

My team are all having the same issue as this!

Need a solution please guys.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

LATEST

Recently upgraded my system to Sonoma 14.4.1, I'm experiencing the same problem with files on dropbox. I'm unable to relink from the same file after its been made available offline, but duplicating it and renaming it still works as mentioned above. Some footage automatically relinked after I cleared AE cache and reloaded, but not all (it specifically seems to have extra trouble with jpgs). I'm using AE 24.3.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines