AE can't see my video playing

Explorer ,
Dec 08, 2021 Dec 08, 2021

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Nicklas5E4E_0-1638971957820.png

Hello 

I got a probléme on AE 2022 i can see wht im doing on my compostion panel 

I tried to uninstal it and instal it again still the same 

Greatly appreciate your help 

PS; Sry my AE i in frensh ... 

 

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.
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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Hola, lo que tienes es una imagen y deberias primero verificar si la imagen esta en RGB, adobe Premiere y After Effects reconecoen imagenes RGB solamente, si es asi, trata de crear una secuencia de manera manual y añadir la imagen.
Trata tambien de resetear los parametrso del programa (ctrl + alt + shift e inicia el programa)
Espero puedas resolver.

 

Saludos

 

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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sorry it dosen't work and by the way i never needed to do something while importing image...

I will apreciate your help 

Thanks

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Nicklas5E4E_0-1638982150903.png

 

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Nicklas5E4E_0-1638982396377.png

 

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi Nicklas5E4E,

 

Sorry for your issue.

Would you mind sharing your system specifications (CPU, GPU, RAM, OS version)? Also, what's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-...

Please make sure that the GPU drivers installed on your computer are latest.

Let us know if it heps.

 

Thanks,

Nishu

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Explorer ,
Dec 13, 2021 Dec 13, 2021

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Nicklas5E4E_1-1639400226114.png

hi

Nicklas5E4E_2-1639400351273.png

 

Do you have all what you want ?

Thanks for your help 

 

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Explorer ,
Dec 14, 2021 Dec 14, 2021

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I need ae pls quick 

thanks

 

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Thansk for the details.

Is there a dedicated GPU installed on your computer? If yes, what's the make and model? Also, what's the driver version of both the GPUs (onboard and dedicated)? Here's how you can find: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Please update if they are not already.

Let us know if it helps.

 

Thanks,

Nishu

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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that is what you want ?

Nicklas5E4E_0-1639642955003.png

 

thx

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

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Thanks for the screenshot.

I have the same GPU installed on my machine (screenshot). Looks like your driver need an update. Click here to download the latest version of your GPU driver.

nishu_kush_0-1639778456190.png

Let us know if it works.

 

Thanks,

Nishu

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Explorer ,
Jan 03, 2022 Jan 03, 2022

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LATEST

Sry for the late answer 

no it dosen't work...

all is updated...

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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Guide ,
Dec 16, 2021 Dec 16, 2021

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Hi

 

Is this happening only with video?

 

If you create a text / shape layer is anythig visible?

 

Mo

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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Yea same with image or...

No it dosen't do anything

"People rarely succeed unless they have fun in what they are doing."-- Dale Carnegie.

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