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AE cannot import a .psd file without crashing

Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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I reinstalled After Effects and Photoshop without any luck on this one. When I go to import my .psd file in after effects, it just locks up on my mac and I get the rainbow wheel spinning forever.  It also says the application is not responding when I force quit the app.  This is an ongoing issue and I would appreciate anyone being able to help on this one.  Thanks!

 

My system:
2018 Macbook Pro 13inch

macOS Monterey Ver: 12.6.3

Processor 2.9 GHz 6-core Intel i9

32 GB of 2400 MHz DDR4 Ram

Graphics: Radeon Pro Vega 20 4GB

TOPICS
Crash , Import and export

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correct answers 1 Pinned Reply

Adobe Employee , Sep 27, 2023 Sep 27, 2023

Hi @JasonLanierBrown_FS,

Thank you for reporting this issue and following up with the fix (and thanks for your patience). Would it be possible for you to share the CMYK .PSD file with us so that we could investigate why it would freeze After Effects? I would expect AE to show you a (hopefully helpful) error message and not to freeze.

 

AE's output is primarily RGB video and all pixel operations are also done in that RGB color mode, so CMYK support would be a bit of a long shot. If it would be va

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Turns out I figured this out.  The .psd file was in CMYK format.  After Effects will only import an RGB .psd file.  I had to convert it.  It wasn't easy however, because the color balance and other color adjustment layers looked awful in PhotoShop after I converted it. I improvised and got it (sort of) looking okay in PhotoShop, in RGB mode and After Effects was able to import the .psd file fine after that.  

Would be nice if After Effects could handle CMYK .psd files...just sayin'

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @JasonLanierBrown_FS,

Thank you for reporting this issue and following up with the fix (and thanks for your patience). Would it be possible for you to share the CMYK .PSD file with us so that we could investigate why it would freeze After Effects? I would expect AE to show you a (hopefully helpful) error message and not to freeze.

 

AE's output is primarily RGB video and all pixel operations are also done in that RGB color mode, so CMYK support would be a bit of a long shot. If it would be valuable for you, please create an Idea in the Ideas section to see what customer support it may gather.

 

Cheers,

- John, After Effects Engineering Team 

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Adobe Employee ,
May 22, 2024 May 22, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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