AE Consistent Start-up Crash

[tomm17590617]

Hi

AE crashes every time I try to start it. Im running a very capable HP machine with i7 and 7GB RAM.

Report to follow.

PLease help!

Tom.

(tried to post this in 'bug fixes', but it crashed eye:roll)

[tomm17590617]

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="After Effects" applicationVersion="15.1.2" build="69">
<time year="2018" month="11" day="15" hour="10" minute="28" second="48"/>
<user guid="2577a631-dd08-48ce-9490-6f5b3a7c9066"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="8071" machine="Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2904 MHz"/>
<crash exception="EXCEPTION_INT_DIVIDE_BY_ZERO" instruction="0x00007FFE6BEC6200">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE6BEC6200" symbolname="WacomExtHook"/>
<stackStatement index="1" address="0x00007FFE6BEC1B29" symbolname="WacomExtHook"/>
<stackStatement index="2" address="0x00007FFE6C0F8F5F" symbolname="WTDataPeek"/>
<stackStatement index="3" address="0x00007FFE6C0FB9B7" symbolname="WTDataPeek"/>
<stackStatement index="4" address="0x00007FFE6C100777" symbolname="WTDataPeek"/>
<stackStatement index="5" address="0x00007FFE6C1098E5" symbolname="WTDataPeek"/>
<stackStatement index="6" address="0x00000000028672A9" symbolname="CLayer::SeekToLocalTime"/>
<stackStatement index="7" address="0x0000000002866A3C" symbolname="CLayer::SeekToLocalTime"/>
<stackStatement index="8" address="0x0000000002D40265" symbolname="CEggApp::IEggApp"/>
<stackStatement index="9" address="0x0000000002CEDA78" symbolname="CEggApp::CEggApp"/>
<stackStatement index="10" address="0x0000000002D68B62" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="11" address="0x000000000284B887" symbolname="AEWinMain"/>
<stackStatement index="12" address="0x0000000000401B5F" symbolname="unknown"/>
<stackStatement index="13" address="0x00000000004023BC" symbolname="unknown"/>
<stackStatement index="14" address="0x0000000000403C05" symbolname="unknown"/>
<stackStatement index="15" address="0x0000000000404427" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FFED0453034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="17" address="0x00007FFED2FC1461" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000078000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x4606A13A1B560000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000D7EA20"/>
<register name="RSP" value="0x0000000000D7E3B0"/>
<register name="RBP" value="0x0000000000D7E4B0"/>
<register name="RIP" value="0x00007FFE6BEC6200"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
</crash>

</crashreport>

[tomm17590617]

Given up on Adobe's 'support line' after being on hold for over an hour.

Anyone any ideas?

[tomm17590617]

Seems the problem is with the cinema 4D pluginin. When I delete the cinemax folder, AE can get through initialisation (but then closes because 4D is a mandatory extension).

Trying to find a way to reinstall an earlier version of 4D, but the files evailable on their website don't seem to be executable install files

[the_dudes]

Same here. It doesn't even start anymore. Can't delete prefs. Windows 10, AE CC 19. Screw you adobe! My clients are waiting and I already setup the Project in CC 19!

Will reinstall, and report back if I feel like it

tomm17590617 Funny how PC's can't get around an "EXCEPTION_INT_DIVIDE_BY_ZERO"