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I am having a problem when I opening an AE file, it will just crash and start showing this message.
Let me know what is the solution for this.
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u found one ?
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what are your PC specs? without information about your PC specs, we can't help
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1070 gtx
Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70
16.0 GB ram
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Hi dd234490157ufd,
When does it crash? Is there anything specific or it's random? Are you using any third-party plugins? Also, does it generate any crash report: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...
Let us know we are here to help.
Thanks,
Nishu.
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its when i import mp4 video
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here is the crash report
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Hi there,
I can't find the crash report. Do you mind sharing it again?
Thanks,
Nishu
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this is it
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The file type (.crash) is not supported
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Thanks for the crash report, dd234490157ufd.
I'll share it with the After Effects team and try to get it translated. It'll be really helpful if you could share the following details:
Let us know.
Thanks,
Nishu
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it was screen recorded and with every mp4 it comes with another error
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Hi dd234490157ufd,
Please send me your Adobe ID via private message [open my profile to send a private message] so that I can check some details on the back-end.
Thanks,
Rameez