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AE crashing on <No Intel device D3D11 or Dx9 context created, hardware decode not available.>

New Here ,
Nov 27, 2018 Nov 27, 2018

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I am having a problem when I opening an AE file, it will just crash and start showing this message.Capture.PNG

Let me know what is the solution for this.

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New Here ,
Mar 05, 2022 Mar 05, 2022

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u found one ?

 

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Community Expert ,
Mar 05, 2022 Mar 05, 2022

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what are your PC specs? without information about your PC specs, we can't help

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New Here ,
Mar 07, 2022 Mar 07, 2022

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1070 gtx 

Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70

 16.0 GB ram

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Adobe Employee ,
Mar 07, 2022 Mar 07, 2022

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Hi dd234490157ufd,

 

When does it crash? Is there anything specific or it's random? Are you using any third-party plugins? Also, does it generate any crash report: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on... 

Let us know we are here to help.

 

Thanks,

Nishu.

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New Here ,
Mar 09, 2022 Mar 09, 2022

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its when i import mp4 video 

 

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New Here ,
Mar 09, 2022 Mar 09, 2022

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here is the crash report

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi there,

 

I can't find the crash report. Do you mind sharing it again?

 

Thanks,

Nishu

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New Here ,
Mar 10, 2022 Mar 10, 2022

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this is it

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New Here ,
Mar 10, 2022 Mar 10, 2022

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The file type (.crash) is not supported

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New Here ,
Mar 10, 2022 Mar 10, 2022

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fixed it

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Thanks for the crash report, dd234490157ufd.

I'll share it with the After Effects team and try to get it translated. It'll be really helpful if you could share the following details:

  • Does it happen with a particular mp4 file or all of them?
  • What's the source of the mp4? Was it shot on camera or screen recorded?
  • Are you able to create a new project and import the mp4 file into it?

Let us know.

Thanks,

Nishu

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New Here ,
Mar 10, 2022 Mar 10, 2022

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it was screen recorded and with every mp4 it comes with another error 

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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LATEST

Hi dd234490157ufd,

 

Please send me your Adobe ID via private message [open my profile to send a private message] so that I can check some details on the back-end.

 

Thanks,

Rameez

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