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AE Crashing with new CPU

Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Upgraded my CPU from AMD2700x to AMD 5950x

Now AE is crashing when I use it - nothing else is crashing everything else is working fine.

Windows 10
Motherboard: MSI PERFORMANCE GAMING X470 GAMING PLUS AM4 AMD X470
64 GB RAM

GTX 2080 Super

 

Tried uninstalling and reinstalling AE. I'm about to just completely remove all Adobe apps and reinstall windows and then a fresh install of Adobe. 

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correct answers 1 Correct answer

Community Beginner , Jul 23, 2021 Jul 23, 2021
Reinstalling Windows did not help. But my computer crashed outside of Adobe which led me to thinking it wasn't a software issues (thankfully) and it was more likely a hardware issue. I went back to do some more research on this Bios update from AMD and they said that it's a beta version.  Long story short, I bought a new motherboard and everything is working perfectly! 

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Adobe Employee ,
Jul 23, 2021 Jul 23, 2021

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Hi Neighbor_,

 

Thanks for reaching out.

Did reinstalling the Windows help? If not, what happens when you try to launch After Effects? Do you see any error message or crash report?

You could try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...

Let us know if it helps.

 

Thanks,

Nishu

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Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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Reinstalling Windows did not help.

 

But my computer crashed outside of Adobe which led me to thinking it wasn't a software issues (thankfully) and it was more likely a hardware issue.

 

I went back to do some more research on this Bios update from AMD and they said that it's a beta version. 

Long story short, I bought a new motherboard and everything is working perfectly! 

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Thanks for updating the thread, Neighbor_.

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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Participant ,
Jul 27, 2021 Jul 27, 2021

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How much better is that cpu? This is my next upgrade to a 5900x and just seeing how much your performance jumped in AE and PR.

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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LATEST

So far it's been way better! I haven't tackled any huge projects with the new CPU at work yet but I noticed roto'ing is SO much faster now!

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