AE CS6 Response Code “unable to process request”

[paulq97589416]

Hi there,

I am having with this problem tyring to register after effects losing a harddrive.

It wont activate online so i need to do it offline, i sucessfully did this with

CS design and web premium but when i try with AE i am getting 

“unable to process request” error once i enter my request code and serial.

Tried a different machine and network to no avail.

I trid chat support but he couldnt help and suggested i post here in the hope a

CS6 vetern could help.

AE CS6 11.04.02

MAC OS 10.13.6

Thanks

[Joost van der Hoeven]

Please contact support again https://helpx.adobe.com/contact.html. This is a user-to-user forum and we can't help with this questions. I'm they sent you here. @kev_mon can you help?