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AE does not play video

New Here ,
Apr 14, 2021 Apr 14, 2021

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Hello, 

after the latest update AE does not play videos correctly. In both the project panel thumbnail and the composition window the screen remains green throughout playing the video (please see the screenshots attached to this post). At the same time there is no problem with playing the audio track of the video.

Meaning you can hear everything but cannot see the pictures.

I have tested several videos and the problem is always the same.

 

Animating shapelayers and vectors works just fine.

 

Information which may be helpful:

  • Illustrator asked me to update my GPU driver after the latest update, which I did.
    Everything works fine in AI and all other Adobe apps (except AE)
  • I am using the latest update of Premiere Pro and all videos play correctly in there.
  • My graphic card is a NVIDIA GeForce GTX 650.
    Driver version 27.21.14.6589
  • I use a Windows 10 64-bit OS with an AMD Ryzen 5 2600 Six-Core processor and 32 GB RAM

 

Thanks in advance for your help.

 

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Error or problem, Preview

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Have you aready tried to clear the old cache?

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Hi and sorry for replying so late.

Thank you for that tip – unfortunately clearing the cache did not change the problem 😕 

 

(Nevertheless it was a very useful advice since I have never thought about the cache in AE before!)

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