• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

AE freezing, but not crashing

New Here ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

I've been having this weird thing happening over the past few weeks with after effects and I'm curious if anyone else has experienced this. After Effects will just freeze the display on whatever I'm working on and won't change when I move somewhere else in the timeline. I can still "use" after effects, like keyframes, adding effects, opening new comps, etc... but I won't see any of it happening in the display window. When I try to close and restart AE, I get the spinning wheel indefinitely until I force quit. It mostly happens if I get up from my desk for a few minutes and come back. Even just 5 minutes. It also happens often halfway through a render. But it never officially crashes. 

 

A coworker hadn't experienced this, but when she opened the project and tried to render, the same thing happened to her. I deleted all color correction on the footage, and just left in the keying, masks, etc. Then I finally got a finished render. As soon as I added Lumetri, Color Balance, Selective Color, Vibrance... It went back to freezing.

 

I am working on a comp with R3D files, about a minute long, green screen keying, color correction, minimal graphics. Nothing outside of the ordinary of what I normally do. 

 

Has anyone experienced this, or figured out how to fix it?

TOPICS
Freeze or hang

Views

203

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 09, 2023 Aug 09, 2023

Copy link to clipboard

Copied

The cause sounds like the issue of codec or the graphice card driver. You update your graphic card driver first?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

That sounds exactly like the issue I was experiencing when using Windows File Explorer to find files to import.  Turns out, it was an issue with a setting in Preferences > Import called "Enable Hardware decoding".  It is something to do with the GPU as ToolFamrJP says.  My buest guess is that File Explorer was trying to use the same part of the GPU and the conflict was causing the freeze.  I did find that while I could do somethings after a freeze, a lot of other GPU reliant stuff would fail.  I unchecked that setting and the problem has disappeared.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2023 Oct 21, 2023

Copy link to clipboard

Copied

LATEST

Same issue with the playback problem! Any other ideas? The "Enable Hardware decoding" didn't work for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines