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AE keeps crashing when I open it

New Here ,
Apr 07, 2023 Apr 07, 2023

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I have a imac pro 2017, running Catalina. AE was working and now I can't open it. I uninstalled and re-installed multiple versions, and they all do the same thing. Any suggestions?

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Crash , Error or problem , Freeze or hang , How to

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi Jason,

 

Sorry to hear about the crash.

Could you share your system specifications (CPU, GPU, RAM)? Does it crash on the splash screen or post-launch? If on the splash screen, what's the last loading module?

LLM Ae 2022.png.jpg

Let us know, we're here to help.

 

Thanks,

Nishu

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