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AE keeps crashing when I open it

New Here ,
Apr 07, 2023 Apr 07, 2023

I have a imac pro 2017, running Catalina. AE was working and now I can't open it. I uninstalled and re-installed multiple versions, and they all do the same thing. Any suggestions?

TOPICS
Crash , Error or problem , Freeze or hang , How to
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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023
LATEST

Hi Jason,

 

Sorry to hear about the crash.

Could you share your system specifications (CPU, GPU, RAM)? Does it crash on the splash screen or post-launch? If on the splash screen, what's the last loading module?

LLM Ae 2022.png.jpg

Let us know, we're here to help.

 

Thanks,

Nishu

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